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Secor Volvo Cars
New London, CT
1,480 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,480 reviews
January 23, 2021
As always, I had an excellent experience with the Secor Service Dept. Keith was friendly, knowledgeable and responsive. I was particularly pleased with the fact that my vehicle was meticulously cleaned be Service Dept. Keith was friendly, knowledgeable and responsive. I was particularly pleased with the fact that my vehicle was meticulously cleaned before and after the service. More
by KC
Verified CustomerEmployees Worked With
Keith
January 23, 2021
I took the car in for annual maintenance. Easy to get an appointment.Service is excellent. All employees are friendly and professional. Dealership is clean and waiting area is comfortable. appointment.Service is excellent. All employees are friendly and professional. Dealership is clean and waiting area is comfortable. More
by delisiolandscaping
January 20, 2021
Julie Mei is always pleasant and schedules the work required to be done in an expeditious manner. She always has a nice word to say and helps in any way possible. required to be done in an expeditious manner. She always has a nice word to say and helps in any way possible. More
by TNBORDNER
Employees Worked With
January 19, 2021
Very attentive to needs, initially changed parts that ended up not needed but quickly resolved the issue and were able to give me a courtesy car for the troubles ended up not needed but quickly resolved the issue and were able to give me a courtesy car for the troubles More
by NHCSTAT
Employees Worked With
January 18, 2021
Eric was very courteous and helpful with both scheduling and pickup. What I don't like is being told I have to submit more words. and pickup. What I don't like is being told I have to submit more words. More
by bsadowski9595@gmail.com
January 18, 2021
I purchased an eclipse cross from Conner Beverly at Secor Mitsubishi. We were pretty sure about the vehicle that was ultimately purchased. Conner made the process seem easy and all went well. He was very tho Mitsubishi. We were pretty sure about the vehicle that was ultimately purchased. Conner made the process seem easy and all went well. He was very thorough and made the purchase hassle free. More
by Zarkowski
Employees Worked With
Conner Beverly
January 15, 2021
I assume the seat belt recall repair and 30,000 mile routine service was completed to satisfaction (difficult to know because the car was running fine) and I appreciated that they washed it. My only com routine service was completed to satisfaction (difficult to know because the car was running fine) and I appreciated that they washed it. My only complaint - they estimated the service would be completed in an hour and a half. The car wasn't ready until more than 4 hours later! More
by Cathy D
Employees Worked With
January 15, 2021
Purchased a used car from Stephen Plona and the vehicle preparation exceeded our expectations! He directed us to several great used vehicles available and was flexible with our schedule for pick up. The c preparation exceeded our expectations! He directed us to several great used vehicles available and was flexible with our schedule for pick up. The car is beautiful and was prepared really well for us. More
by CAROL.MENARD4
Employees Worked With
January 12, 2021
Service was fine overall. Poor communication and attention to detail in the customer experience. Mistakes, system outages, mismatches of stated hours vs. actuals, can do better. attention to detail in the customer experience. Mistakes, system outages, mismatches of stated hours vs. actuals, can do better. More
by DAN.RADIN
Employees Worked With
January 12, 2021
My daughter went in for an estimate for a break job. They charged her $ 137. To tell her what she already knew. I bought 5 cars from Secor. Thanks I’ll remember this!!!! charged her $ 137. To tell her what she already knew. I bought 5 cars from Secor. Thanks I’ll remember this!!!! More
by tnaza6713
Employees Worked With
N/a
