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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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September 16, 2024

Very friendly and thoughtful, great service. The team was responsive to questions and options for the repairs. More

by rnschmidtct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Beautiful relaxing waiting space with several periodicals to choose from- even my children were happy. Quick service got us back on the road safe and sound. More

by marybeth.reagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

They stayed in close communication and fixed a couple difficult problems with the car at a not-terrible cost. More

by jayneodonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Service is great. Julie and others there are wonderful. Appreciate all everyone there does to keep by vehicle in good shape and me safe. More

by TIAFORBES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

The team is always friendly, thorough with recommendations and fast at getting the job done. More

by KMULTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall specific names I’m sorry
September 07, 2024

Nobody likes going to dealership but Secor Volvo made it simple and easy, no complaints More

by AUSTIN.PERKINS6721
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto Ficken
August 29, 2024

My appointment was 8:00 and I was on the road by 8:50. Fast, punctual and very accommodating. Even got some book recommendations, awesome service crew. More

by wdahlberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

They did a good job. I am very happy with what they did with my car, now it looks like new. More

by David Guirchardo Liranzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pasternak
August 20, 2024

Made an appointment for an oil change which they did but when I take my car for an oil change at Gengras in North Haven which I always do they give me a print out of how my brakes look etc.. Secor did nothi More

by jmf371
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Secor Volvo Cars responded

We were sorry to learn of your experience. It sounds like you were expecting a more detailed service vs just an oil/filter change .Our on line service menu does highlight what is included in each type of maintenance operation. Again we apologize for the misunderstanding. Please feel free to contact me directly with any questions. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars

August 20, 2024

Very professional and pleasant to deal with. Vehicle was taken promptly and work performed in a reasonable amount of time. More

by rcurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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