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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

997 Reviews of Secor Volvo Cars - Service Center

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May 15, 2024

Our 2016 xc60 suddenly started using oil with only 77k miles on it. Eric and his crew were able to have Volvo provide their extended warranty and make major engine repairs at no cost to me. As an owner of More

by MCANTER7080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Engine mechanics
May 15, 2024 -

Secor Volvo Cars responded

We're glad to know that Eric and our team at Secor Volvo Cars were able to assist with your XC60's issue. It's great hearing we've restored your faith in the brand - thanks for choosing us as your dealership!

May 11, 2024

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by Bill1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Secor Volvo Cars responded

Thank you for rating Secor Volvo Cars five stars, Bill!

April 27, 2024

Overall turned good, but the communication is weak between them and me. It was my first time to have that experience between the car insurance and repairing my car. So, in fact, I am deaf. It is ha More

by GUARDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips, John Pasternak
Apr 30, 2024 -

Secor Volvo Cars responded

Hi Guardez! We appreciate your feedback and are glad to know that Laura was able to assist you effectively. We're always working on improving our communication at Secor Volvo Cars. Thank you for sharing your experience with us!

April 25, 2024

From start to finish, the entire team was excellent & I could not have asked for a better experience. More

by anthony.andrade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Secor Volvo Cars responded

Anthony, we're delighted to know that you had an excellent experience with our team at Secor Volvo Cars. Thanks for the great review!

April 18, 2024

Excellent work and service experience as always. Very happy with secor and the team. Thanks! More

by CHANOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Secor Volvo Cars responded

Thank you for rating us five stars! We look forward to providing the best service for all your future automotive needs! - Secor Volvo Cars

April 12, 2024

Excellent service. Very responsive to my request to have the vehicle looked at immediately due to engine coolant issues. The team is very knowledgeable. More

by irenesullivanherrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Volvo Cars responded

Irene, we're glad to know our team at Secor Volvo Cars was able to assist you promptly and efficiently with your engine coolant issue. Thanks for the positive feedback!

April 12, 2024

It is always a pleasure to deal with Secor service. Eric went over and above in helping me. More

by feinsteinandrew1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Volvo Cars responded

Thank you for rating us five stars, Andrew! We look forward to seeing you again! - Secor Volvo Cars

April 10, 2024

The service team is always very courteous and help streamline the process. This along with the technicians/mechanics excellent work make it a pleasant experience. More

by TDOWHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Secor Volvo Cars responded

We're glad that our service team at Secor Volvo Cars has consistently provided you with a streamlined and pleasant experience. Thanks for your kind words!

April 09, 2024

I am a very happy customer. The staff knows what they are doing. Very informative and knowledgeable. A true professional team. More

by mzampini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I commend the whole department. Very well managed. , Laura Phillips, John Pasternak
Apr 10, 2024 -

Secor Volvo Cars responded

Thanks for the positive feedback! We're glad to know our team at Secor Volvo Cars was able to provide you with an informative and professional experience.

April 05, 2024

Keith was great to work with! He kept me updated while my car was being serviced, and it was completed and ready in a timely manner. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Secor Volvo Cars responded

Liz, we're glad to know Keith kept you well-informed during your car's service at Secor Volvo Cars. Thanks for sharing this positive feedback!

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