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870 Reviews of Secor Volvo Cars - Service Center
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June 06, 2024
We received exceptional service from beginning to end. Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single v Julie Mei was gracious and helpful in setting up a complex arrangement to have both extensive body work and routine servicing done during a single visit. She is a gem!!! The body work was extremely well-done. The car looks new, despite numerous scratches, dents and other damage. The interior and exterior cleaning are superior. More
by THOMPS925
Verified Customer
Helpful June 05, 2024
I brought my car in for a warranty covered ApplePlay software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When software update. The letter from Volvo (re: the update) indicated that this update would take ~ 20 - 30 minutes. My appointment took 2 hours. When I first dropped off my car, I told the service rep that I would wait for my car and asked for an estimate for how long the service would take. The representative said he couldn't tell me. I waited 1 hour and then asked again, and received the same answer. I certainly understand that a car service center will be busy, but given Secor's focus on customer service I would expect a different level of attentiveness. Additionally, it was disappointing that no one tried to provide me with some guidance for how long the service would take when I asked twice. More
by SMITHIE1985
Employees Worked With
June 05, 2024
Secor is a great dealership and service center - their first three 10,000 mile services are at no charge - great people first three 10,000 mile services are at no charge - great people More
by HOUSEOLIGHT
June 04, 2024
Great customer service. On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! On-time, easy to make an appointment and easy to pick up. Very nice people and did a great job. Appreciate getting a clean car back too! More
by craigcooke18
Employees Worked With
May 31, 2024
Had a wonderful experience. The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! The service was quick and the team were wonderful! Easy drop off and pick up when ready. Thank you team Secor! More
by thalitacarega
May 27, 2024
This was my first Volvo and I’ve been taking it in for service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 5 service since I purchased it. I have never had a problem and everyone always acts in a very professional manner This time I brought my car in for 50,000 mile service and detailing. The detailing was amazing! Highly recommend this dealership More
by JAL
Employees Worked With
May 24, 2024
The service department was excellent fixing our Saab. Very professional, curious and apprised us of every cost before performing the work.We will definitely return when work is needed on our Saab. Very professional, curious and apprised us of every cost before performing the work.We will definitely return when work is needed on our Saab. More
by sailgirl7300
Employees Worked With
May 23, 2024
We dropped the car over the previous evening for a 9:30 appt the following morning. By late afternoon the next day we never heard anything, so my husband drove by and saw the car was finished and in the up appt the following morning. By late afternoon the next day we never heard anything, so my husband drove by and saw the car was finished and in the upper lot. I wished we received a call or email with the status- I needed to juggle plans in the early evening. More
by irenesullivanherrera
