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Secor Volvo Cars - Service Center

New London, CT

4.8
998 Reviews

998 Reviews of Secor Volvo Cars - Service Center

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February 03, 2024

Laura was Great. She kept me in the loop about my repair and delivered excellent customer service. More

by AVS_55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
Feb 05, 2024 -

Secor Volvo Cars responded

Thank you for leaving us this five-star review and kind words about Laura from our service team at Secor Volvo Cars! We'll see you next time!

February 03, 2024

Was able to fit me in and repair the tire damage within one day and send me on my way Thank you More

by charlesgkaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Secor Volvo Cars responded

Hi Charles! Thank you for leaving us this five-star review and kind words about our service team at Secor Volvo Cars! We'll see you next time!

February 02, 2024

So far excellent sales and service. Comfortable waiting area. Service was finished before the estimated time. More

by CHRIS.PHIL.THOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Secor Volvo Cars responded

Chris, we're glad to know you've had a positive experience with our sales and service at Secor Volvo Cars. We always aim for efficiency! Thanks for the feedback!

February 01, 2024

The service experience was excellent, from the moment I pulled the car up to the service bay, I was warmly and politely greeted by the manager, who was happy to explain to me all the things that were going More

by WSOMMBA1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Feb 01, 2024 -

Secor Volvo Cars responded

We're delighted to know that you had an excellent experience here at Secor Volvo Cars! It's great to see our team was able to provide a warm welcome and thorough explanation of the process. Thanks for sharing your feedback, we appreciate it!

January 31, 2024

They made it very easy to schedule an appointment. I knew the cost and my options before I arrived. Courteous and a pleasure to deal with. More

by CINDYSAMUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Secor Volvo Cars responded

We're glad to know that you found the appointment scheduling process easy and transparent at Secor Volvo Cars. We strive for courteous service, so it's great to see we hit the mark with your visit!

January 30, 2024

Reliable, responsive, highly professional dealership and service. The owner, Mr. Secor, is an outstanding owner of several dealerships He is a professional, respectful, knowledgeable and caring business own More

by Old customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Secor Volvo Cars responded

Hi! We appreciate your kind words and recognition of our dedication to customer service at Secor Volvo Cars. We're proud to uphold the values you've mentioned, and we look forward to serving you in the future!

January 29, 2024

Very pleased with service. Easy to schedule appointment, completed as promised, courteous, informed staff, easy to communicate with staff by text. More

by JFINGERUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Secor Volvo Cars responded

Hi J Fingerut! We're glad to know that you found our service at Secor Volvo Cars satisfactory and communication easy. We appreciate your feedback!

January 28, 2024

Competent, honest and very helpful. This is my 3rd Volvo from Secor Volvo. I return because of the quality of the car, the service and the professional staff More

by Bobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Secor Volvo Cars responded

Hi Bobbie! We're so glad to have you as a loyal customer at Secor Volvo Cars! It's great to know that our team has consistently provided the quality service and professionalism you deserve. Here's to many more years of driving your Volvos!

January 28, 2024

Secor takes excellent care of my car making the required services requested p A very thorough inspection a quick wash and vacuum More

by John Holt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Secor Volvo Cars responded

John, we're glad to know that you've had a positive experience with our service team at Secor Volvo Cars. We strive for thoroughness and efficiency in all we do! Thanks for your feedback.

January 27, 2024

Great dealership from the salespeople to the service staff. They went above and beyond to make sure we were satisfied. More

by matt@mhglawoffice.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Secor Volvo Cars responded

Hi Matt! We're delighted to know that our team at Secor Volvo Cars went above and beyond to ensure your satisfaction. Thank you for the positive feedback!

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