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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews
Call Service Center (860) 442-3232

997 Reviews of Secor Volvo Cars - Service Center

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January 15, 2024

Everyone eas professional and helpful. I received excellent customer service and my car was fixed in a timely manner. More

by SKPARSONS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips, John Pasternak
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Jan 16, 2024 -

Secor Volvo Cars responded

We're glad to know you had a positive experience with our team at Secor Volvo Cars! Ensuring timely and excellent service is always our goal. Thanks for the review!

January 14, 2024

Excellent experience, as always. That is why I am a loyal, repeat Secor Volvo customer. Staff is knowledgeable and friendly. More

by gaida.fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2024 -

Secor Volvo Cars responded

Hi Gaida! We're so glad to know you've had consistently excellent experiences with us at Secor Volvo Cars. Thank you for your loyalty and kind words about our team!

January 13, 2024

I love Secor Volvo. The staff are welcoming and diligent, always managing to put one at ease. More

by gaida.fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Gebhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Secor Volvo Cars responded

Hi Gaida! Thank you so much for your kind words and positive feedback about Secor Volvo! We're thrilled to hear that our staff has been welcoming and diligent, making your experience with us a comfortable one. We strive to provide excellent service and create a relaxed atmosphere for our valued customers. Drive safely!

January 11, 2024

Dealership was good, car was not. Not a good Volvo experience. Not likely to purchase or recommend Volvo. More

by THOMAS.FITZMAURICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 10, 2024

I came prepared to wait all morning for my car to be ready, but it took far less time than expected and they did a great job. I've always been very satisfied with this dealership! More

by CAROL_L_CHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in the Parts department
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Jan 10, 2024 -

Secor Volvo Cars responded

Carol, we're glad to know your visit at Secor Volvo Cars was quicker than expected and that you've consistently had satisfying experiences with us. Thanks for the review!

January 06, 2024

Engine light went on, got me in very quickly, courteous staff, great service and good communication. I was also able to get a loaner for the day, so that was a great bonus! More

by FRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Secor Volvo Cars responded

Hi FRW! We're glad to know that our team at Secor Volvo Cars was able to assist you promptly and efficiently. It's always a pleasure providing great service, including loaner cars when needed! Thanks for the review!

January 03, 2024

Easy to schedule at first call Great service, courteous staff. Good advise on tire wear. Prompt service More

by SERGIOCASILLASFACSFASCRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Secor Volvo Cars responded

We're glad to know that you found our scheduling process easy and appreciated the service at Secor Volvo Cars. Thanks for your feedback on our staff's courtesy and advice!

December 31, 2023

Secor Volvo always excellent. Called them when had an emergency situation recently. The service dept attended to it immediately despite their full schedule and it being during hol More

by YARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Secor Volvo Cars responded

We're glad to know that our team at Secor Volvo Cars was able to assist you promptly, especially during the busy holiday season. Thank you for your kind words and we look forward to serving you again in the future!

December 29, 2023

They are always so friendly and helpful. Knowledgable service techs have helped me maintain my aging car so well. It’s greatly appreciated! More

by sarah54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Secor Volvo Cars responded

Hi Sarah! We're so glad to know that our team at Secor Volvo Cars has been able to assist you in maintaining your vehicle. Your kind words are greatly appreciated, and we look forward to continuing this level of service for you!

December 06, 2023

Secor Volvo really tries to exceed expectations and service is genuine and friendly. They help first timers in service and they know how to execute the “wow factor”. More

by Jenny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Secor Volvo Cars responded

Hey Jenny, thank you for the 5-star rating! We're delighted to know that our team at Secor Volvo Cars was able to provide you with a friendly and genuine service experience. We look forward to serving you again! Drive safely!

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