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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews
Call Service Center (860) 442-3232

999 Reviews of Secor Volvo Cars - Service Center

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July 03, 2023

After assurances and $1600, the issue I brought it in for is still not fixed. More

by gvezina
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Eric Weiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Secor Volvo Cars responded

Thank you for your comments. We understand how frustrating an intermittent condition, on an older car, can be especially when other shops are involved. The work we performed was based on previous repairs and next possible steps. On your last visit we had multiple drivers road test the vehicle and could not duplicate the condition. We have left the door open for additional inspections if the condition can be duplicated. Please feel free to contact me directly with any questions, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

Jul 03, 2023 -

gvezina responded

I have only myself to blame I suppose for having faith in humanity. After going to several local independent shops and spending thousands with the assurance that it was fixed, and it wasn’t, I decided that the best (albeit expensive) most experienced, people for the job might be the people who made the car. I was wrong. Like everywhere else, I got a big bill, parts replaced and the issue unresolved.

June 10, 2023

Excellent service, pulled up and everything went smoothly. Waiting was a breeze with plenty of snacks, tv,and wifi. Very nice experience! More

by katseyes0072000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Secor Volvo Cars responded

Thank you for sharing your experience! We appreciate you visiting us here at Secor Volvo Cars and hope we have the opportunity to serve you again in the future!

May 30, 2023

Excellent staff and service. Accommodating and very professional. Took time to work and resolve an issue with very short notice into their busy schedule and washed the car. Super More

by Josie Navin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2023 -

Secor Volvo Cars responded

Hi Josie, We appreciate you leaving our team such kind feedback! It warms our hearts to know you found us accommodating and professional, and we're happy to have you in the Secor Volvo Cars family! We hope you continue to use our service center and look forward to seeing you again! Thank you!

May 28, 2023

Expert courteous service as always. No need to even consider going anywhere else. Service and body shop personnel are awesome More

by Tlp0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
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May 31, 2023 -

Secor Volvo Cars responded

Thank you for your confidence in the Secor Volvo Cars team! We're grateful for your support and look forward to serving you again next time!

May 23, 2023

Outstanding Service from start to finish Also the best welcome from the service to the sale rep More

by Monirtewfik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Secor Volvo Cars responded

We're happy to hear our Secor Volvo Cars team provided you with an excellent experience from start to finish! Thank you for your business and please don't hesitate to reach out if we can be of service again in the future!

May 19, 2023

Prompt and courteous service. Items outside of the standard mileage service were brought to my attention and resolved More

by STONEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Secor Volvo Cars responded

We're so glad to hear you received prompt and courteous service during your visit! At Secor Volvo Cars, we always strive to go above and beyond for our customers and it makes our day to know we came through this time! We appreciate your trust in us and hope to see you again soon for any of your vehicle needs! Thank you!

May 18, 2023

Exceptional service. Worked closely with me to make sure by repairs needs were met. My car purrs down the road like it was new. I'll be back to Cecor Volvo for all my More

by 80crossman1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Secor Volvo Cars responded

We're grateful for your five-star review of our repair services here at Secor Volvo Cars! We're glad you feel your car is running like new again and we'll be happy to assist you with any future automotive needs. Thanks for choosing us and see you soon!

May 17, 2023

I purchased my Mitsubishi Outlander SUV 4 door brand new in November 2017. For the past 5 1/2 years, 331,750 miles later, Secor has been the only location to service the vehicle. Many thanks to Julie and Ra More

by kevinpmccabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy, technician
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May 18, 2023 -

Secor Volvo Cars responded

Thank you for your review, Kevin! We're so happy that you trust Julie and Randy for all of your service needs! We appreciate your business and look forward to seeing you next time at Secor Volvo Cars!

May 11, 2023

Julie, in the service department was very pleasant and responsive. She really gave us a great first impression of this dealership. More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Secor Volvo Cars responded

Thank you for the great review, Douglas! We're happy to hear Julie provided you with an excellent impression of our dealership and we hope to see you again next time here at Secor Volvo Cars!

May 08, 2023

The service was under warranty, so a call to the Volvo roadside help line was all I needed to get things going. Car wouldn't start, so next day, towing company moved it to the dealer, and they looked at More

by Shawn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Secor Volvo Cars responded

Shawn, we're glad to hear our team got your car up and running smoothly in a timely manner! We understand how frustrating it can be when things like this happen, but we appreciate you reaching out for assistance. Our knowledgeable technicians are always here to help and we hope that if you need anything else with your vehicle in the future, you won't hesitate to give us a call at Secor Volvo Cars! Thank you!

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