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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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May 25, 2022

They were very pleasant to deal with. There was an issue with my rental and they helped straighten it out. More

by Mischwarzkopf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Phillips, John Pasternak
May 21, 2022

Able to schedule appointment easily. Very polite, and serviced and repaired brakes in timely mannner. More

by Honeylamb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Honeylamb responded

Thank you

May 10, 2022

Very professional contact person and good job by the crew! Would recommend Secor to anyone More

by P.GARROTT67
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022

Your service center was great, John went out of his way to make repairs as soon as possible. Unfortunately the supply chain made it extremely difficult for him and his team. More

by KELTONICTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Phillips, John Pasternak
April 29, 2022

They were extremely helpful and wonderful to deal with. Told us why there was such a repair delay, parts not coming in. I loved working with John. He was great. More

by KELTONICTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pasternak
April 27, 2022

I brought my 2004 V70 there for a recall on 4/21/22. The floor of the outside waiting room was disgusting. I tried to sit in the waiting room inside but the TV was blaring a financial channel and 3 sale More

by bbksb593
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Secor Volvo Cars responded

Thank you for your time yesterday to review your concerns on your recall visit. We are constantly working to improve customers experience and your input helps. Please feel free to contact me directly if we can help with any future needs. Eric Weiss Parts and Service Director Secor Volvo Cars 860 442 3232x103

April 27, 2022

Secor Volvo Service Department continually goes above and beyond my lofty expectations when it comes to maintaining the fit, finish, and performance of my 2020 S90 Inscription. All work is done as promised a More

by Connecticut SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2022

We recently brought our V90 in for service at Secor. Everybody we worked with was courteous and efficient. The waiting area was great and we were in and out quickly. My car was even washed and vacuumed More

by CEDARRIDGE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2022

Professional. Knowledgeable. Personal. We have dealt with several dealerships in our life. Secor is the best experience. Could be a little pricy, but it worth it b More

by DENISE.P
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2022

When I inquired about a loaner during service,was told no.When I drove out of the dealership,I noticed the steering wheel sticking out on the right side.Had to pull back into service lane to get it fixed. More

by MHUMINSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Keith Mattingly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Secor Volvo Cars responded

I am sorry to learn of your concerns for your recent recall visit. Please feel free to contact me with more details. Thank you. Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

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