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Secor Volvo Cars - Service Center

New London, CT

4.8
998 Reviews
Call Service Center (860) 442-3232

998 Reviews of Secor Volvo Cars - Service Center

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March 29, 2022

Sales staff and service staff are Very courteous and knowledgeable. I would highly recommend Secor to anyone looking to purchase a new automobile. More

by Debemontana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 22, 2022

Although it took 2 years to get the recall part, once there service was great. More

by TINACZIMM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 20, 2022

Secor Volvo Cars providers professional and personable care in every department from sales to service to customer service! More

by Connecticut SL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
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March 20, 2022

Great customer service will be back for more service at this location. I was provided with great experience More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
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March 03, 2022

misdiagnosed,never looked at what the customer complained of,,threw parts at it $5.500.00 later,,and after it all,,never acknowledged their error…,it was by far the worst experience from a DEALER I’ve ever More

by dmacleod8158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
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Mar 04, 2022 -

Secor Volvo Cars responded

We are sorry to learn of your dissatisfaction with the diagnoses on your 2010 XC70.Some issues do compound and mask others. All repairs performed were required to restore the vehicles performance issues. In addition we did work with you on the expense and provided alternate transportation. Please feel free to contact me if you wish to discuss any issues in more detail. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

March 03, 2022

Service for a recall was painless. Excellent service. Thank you very much for a job well done. More

by leone.donofrio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 28, 2022

Routine service on two Volvos - Great results - on time and within budget. It was very easy to get appointments two days in a row -saves driving back and forth. Very convenient. More

by Bill1936
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 24, 2022

John and Laura in the body shop were excellent as always I wouldn’t they of going to another body shop. More

by FREDNMERYL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
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Apr 14, 2022 -

Secor Volvo Cars responded

Thank you! Secor Collision Technology is infamous for a reason and we are proud for them to be a division of the Secor Auto group! ~The Secor Volvo Team

February 23, 2022

Excellent and efficient service. My car was in for a recall and my wait was short. Just enough time for a complimentary cup of coffee. More

by BDIXON6
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2022 -

Secor Volvo Cars responded

We hope that you enjoyed your visit and we hope to be of service to you in the future as well. ~The Secor Volvo Team

February 22, 2022

I was impressed that they would take my Volvo in the same day for just a minor issue. Keith in your Service Department was very courteous and helpful keeping me informed throughout the repair. I am thoroug More

by VinceCh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Chrzanowski
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Apr 14, 2022 -

Secor Volvo Cars responded

Thank you! ~The Secor Volvo Team

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