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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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January 31, 2022

Atentos y cordiales exelente trabajo . Muy gentiles y los recomiendo no se q mas decir More

by Lennise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Phillips
January 27, 2022

Excellent collision center! Coordinated with my insurance company, and did all the paperwork for me. Communicated well to let me know what was going on, and when. Repair done flawlessly. More

by Subie19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
January 26, 2022

The correction of the recall was completed in a very short time . The car was serviced and cleaned during the visit. Secor makes it easy for this two Volvo family. They have treated my 1996 850 with gr More

by SHEARD4243
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

Recall notice service. Outstanding. On time. Friendly. Why does this survey insist on 15 words, stupid survey. More

by jloyacano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
January 24, 2022

Excellent service department, fixed right the 1st time and done on time. Friendly staff, car came back without any greasy fingerprints. you wouldn't even know they worked on the car. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

Excellent customer service although I did wait a long time for the vehicle thank to the insurance company More

by SMCONNE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Phillips
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you for the great review despite the insurance companies lack of timeliness. ~The Secor Volvo Team

January 18, 2022

Very comfortable waiting room. Airbag recall only took an hour. Easy to make appointment. Great experience. More

by annetta_williams
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Mattingly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you for sharing! We are glad that you had a Great Experience and we hope to see you again for future service. ~The Secor Volvo Team

January 11, 2022

Great service. My car was done when they said it would be. I would recommend. More

by ptkeating16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you! ~The Secor Team

January 08, 2022

Great service every time I take my XC90 in (over the last 4 years). We’ll continue to use secor in NL More

by SANDRALEEANNMCGUIRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Secor Volvo Cars responded

Thank you for being a loyal customer. We hope that we can continue to provide you great service on your Volvo XC90. ~The Secor Team

January 07, 2022

I brought my 2011 Volvo in for the check engine light was on. I was charged $156 to hook up a scan tool and tell me the catalytic converter was bad. I asked "how did you determine this". They tell me the sca More

by Dave in Charlestown
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Weiss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mattingly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Secor Volvo Cars responded

We are sorry to learn of your concern about the diagnostic work on your Volvo .As with most newer vehicles, exhaust probes are no longer used for many procedures with emission controls .Our specialized Volvo equipment does let us tell the difference between sensors and the converter. With the current supply issues many items have been on backorders with all types of products. Unfortunately we have no control over this. We do charge for diagnostic work but if you do have us complete repairs that cost would be deducted from the total. We would be happy to do this when the parts become available. In the meantime please feel free to contact me with more specifics so I could better answer your questions. Thank you, Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103

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