Back

Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

Sort by
November 04, 2020

I had to have a small recall done. Julie is always helpful and courteous. Drop off and pick up was quick and easy. Everything went as expected. Thank you. More

by saralyn_sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

The Secor body shop did a really good job on my car. It looked so nice when I picked it up. It took a bit longer to finish than they said it would - in fact twice as long but I wasn’t able to drive for th More

by LEDWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John P & Laura in the body shop.
November 01, 2020

I have had nothing but outstanding service from the team at Secor Lotus. They treat you as they would want to be treated themselves, and they make their customers feel like family. A special shout out to More

by TERRENCECULLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Pasternak
October 30, 2020

The team takes care of their customers and make them feel informed. Randy was able to fix my issue quickly. Both Randy and Julie talked with me to ensure I understood how to prevent this issue in the future. More

by maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
October 30, 2020

Excellent response time and great customer service! John and his team were very professional and took the time to provide updates. I very much appreciated the consistent and helpful feedback to questions- More

by SJLYNCH1961
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Pasternak
October 28, 2020

Service rep tried very much to take care of car issue...service DEPT is trying very hard to take care of all with the COVID issues More

by PJTEESON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

I am always pleased with the customer service in the Service Department. They make a concerted effort to provide the best service. They’re the reason I stay with Secor. More

by Pauline2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
October 28, 2020

It was a friendly and safe environment for my service visit. I was informed of what’s been done on my car. They also addressed my concerns about windshield wipes to my sutisfaction. More

by JOLA.NOWAKOWSKI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember service dept stuff
October 27, 2020

My car was clean, and all work performed well. I was notified of an extra repair needed, and why it was important! I always feel heard in a respectful way. More

by LYNNCYRCRAWFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith
October 27, 2020

Work done as fast as possible and car fully cleaned upon completion. Service manager very helpfula nd kept me informed of progress toward completion. Very comforatable wating area with WIFI available More

by GSL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janelle was great too
...
57
...