Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
997 Reviews of Secor Volvo Cars - Service Center
Sort by
June 27, 2020
I have been a customer since 1992. The service is always excellent. They are always pleasant answer questions. Place is immaculate. During CoVid. I feel safe. Very attentive. Personable pleasant knowledgea excellent. They are always pleasant answer questions. Place is immaculate. During CoVid. I feel safe. Very attentive. Personable pleasant knowledgeable. More
by JUDYATAY
Verified Customer
June 27, 2020
Car went in for an oil change and a rear wiper blade replacement. Had an appointment for 8am, dropped the car off with the service person and went about my morning not expecting to have to be waiting ve replacement. Had an appointment for 8am, dropped the car off with the service person and went about my morning not expecting to have to be waiting very long. At about 915 I get a call from the dealership confirming that the car was just in for an oil change, nothing else, at which time I explained to him that I needed a new rear wiper blade, and the male apologized and said the service tech was out this morning and didn’t write that down. About another hour later I get a call again, this time saying that the oil change was completed but it won’t be ready for another 30-45 min because they couldn’t wash the car yet. So now my car has been there for near 3 hours for a simple oil change and still isn’t ready.. During the last phone call he took my payment information over the phone and he told me the price was $120, which I thought was high for an oil change, even at a dealership, but I paid it anyways, thinking that I would look at the receipt when I picked the car up. So I pick the car up, and look at the receipt and there is a $30 charge for tire rotation, that I wasn’t told about, nor did I approve of prior of the work being done. To top it all off, now my car pulls to the left while on the highway, when it didn’t do that before. Overall an annoying experience from the simple task taking 3 hours, and then work that I didn’t approve, creating a change for the worse in the car, that was way overcharged. More
by Eng42ine
June 23, 2020
added accessory to new v60 service and parts dept worked to accommodate my schedule changes including a free courtesy vehicle while my volvo was in the shop for an accessory add service and parts dept worked to accommodate my schedule changes including a free courtesy vehicle while my volvo was in the shop for an accessory addition More
by PRPCLM
Employees Worked With
June 16, 2020
40,000 mile service fast, easy, and pleasant I called to schedule an appointment, dropped off the car on Sunday night, and it was done by 11:00 the next morning - washed, vacuumed, and ready to g I called to schedule an appointment, dropped off the car on Sunday night, and it was done by 11:00 the next morning - washed, vacuumed, and ready to go. Both Eric on the phone and Keith in person were extremely pleasant and helpful. Love the car and love the service! More
by VKOIF
June 15, 2020
Always thorough and complete. Since I live 1 hour away from Secor, I have some work on my 2009 C-70 done locally. I am often not satisfied. When I have an issue like that or a sc Since I live 1 hour away from Secor, I have some work on my 2009 C-70 done locally. I am often not satisfied. When I have an issue like that or a scheduled maintenence I come back to the source-Secor Volvo. The staff is amazingly friendly, but more importantly, knowledgeable and helpful. Not once in my 40 years of buying cars at Secor have I had to return because a repair was not done to my satisfaction. My recommendation: Buy here and service here. You can't go wrong. More
by VBALL1948
June 07, 2020
R epair IRepair damage to the bumper and fender. I am pleased with speed with which the repair was started by the collision department and completed by them IRepair damage to the bumper and fender. I am pleased with speed with which the repair was started by the collision department and completed by them. More
by JOANAMCCORMICK
Employees Worked With
June 05, 2020
Tire replacement Picked up a nail in left rear of my outback. Julie was on the spot to aid us in getting it fixed. The whole process in and out was about 20 minutes. W Picked up a nail in left rear of my outback. Julie was on the spot to aid us in getting it fixed. The whole process in and out was about 20 minutes. Well done! More
by JERRYPLOTTS
Employees Worked With
May 29, 2020
I have always been extremely satisfied with the friendly, knowledgeable staff. I will always be a customer and would highly recommend to family and friends knowledgeable staff. I will always be a customer and would highly recommend to family and friends More
by bancroft_laura
May 26, 2020
When ever I call for an appointment I can rest assured that they will get me in as soon as possible. The place is always clean and the service is second to none. that they will get me in as soon as possible. The place is always clean and the service is second to none. More
by DEBI222D
Employees Worked With
May 26, 2020
Miscellaneous. Always the best! Eric is very helpful as are his employees. The new procedure works to protect the customers and .employees. My thanks to all. Always the best! Eric is very helpful as are his employees. The new procedure works to protect the customers and .employees. My thanks to all. More
by JOANAMCCORMICK
