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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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October 04, 2019

From start to finish great service Making the appointment was a breeze and it was at my convenience. Was dropped back at work while the oil was being changed and I appreciate that. Than More

by zanashia10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kewels
October 03, 2019

Service was performed to my very high expectations. I dealt primarily with Alex in the Service Dept. He was clear in explaining the service to be performed and the outcome of that service. Alex exceed More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
October 03, 2019

Tire issue Had tire patched and car cleaned at no cost..get get any better than that.will always return for my service. Keep it up Secor More

by JUDYDL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
October 03, 2019

Great service The service was completed in less than an hour. A nail found in one tire explained the constant drop in pressure, and it was repaired for less than t More

by EMBREES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Frank Foley
October 01, 2019

80k Service I brought my 2013 Volvo XC70 in for its 80k service on September 24 2019. The service advisor, Alex, reviewed the work order with me and I fully under More

by WBILLEJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe Bob is the name of the driver who brought me home and picked me up. Vvery nice. , Alex Sadler
October 01, 2019

Always top notch service Great service by Mechanic. The loaner car was also amazing. They are second to none when it comes to taking care of their customers. Nice job! More

by BENINAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric M
September 21, 2019

No clue Front desk- Not knowledgeable on whether the service was needed at the time as well as if it was covered under the warranty. A lot of confusion More

by HATCHHL17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Sadler
Sep 23, 2019 -

Secor Volvo Cars responded

We were sorry to learn of the confusion on your last visit.I was glad that we had a chance to speak and straighten out any questions on warranty and pre paid maintenance.If you have any additional questions please feel free to contact me.Thanks,Eric Weiss,Parts and Service Director,Secor Volvo Cars

September 16, 2019

Top notch service,friendly employees, very helpful and went Great customer service explained everything to me about my car very helpful. went beyond ..what I expected. so helpful and told me what I needed to g More

by Cleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
September 14, 2019

Pleased Courteous service staff. Excellent work and customer service. Scheduling was easy and convenient, and the loaner was greatly appreciated.appreciated. More

by Jamatruda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2019

High Challenge Electrical Repair Solved Julie was professional in every way and satisfied all of my requests and questions completely in the journey of this difficult electrical diagnosis an More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Randy (I never asked of his surname)
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