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Secor Volvo Cars - Service Center

New London, CT

4.8
997 Reviews

998 Reviews of Secor Volvo Cars - Service Center

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September 11, 2019

Very quick I brought my car in for an oil and filter change, along with a security check. They were very quick and quoted me what else I can do going forward. More

by AIMIEWRITES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
September 10, 2019

30k service Service was very thorough. Nick is always easy to work with. Eric and Alex were very helpful. My car came back clean and in perfect condition. More

by SANDRALEEANNMCGUIRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, Alex Sadler
September 06, 2019

Prompt and efficient! Great EXPERIENCE! i NEEDED A SAFETY CHECK AND INSPECTION OF THE SUSPENSION. It WAS DONE PROMPTLY AND EFFICIENTLY AND THE RESULTS WERE FULLY EXPLAINED More

by DSMITH0705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
August 31, 2019

Top notch If you volvo needs service, Secor is the place to go. The sales team is also one of the best as well. Also if you are in an accident. Secor has a high More

by CHRIS.HODGSON79.CH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer lewis, Nick Rose, Frank Foley
Sep 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service, Sales and Collision Center in New London! Our goal is to make every experience a 5 star event and it looks like we really accomplished that with you. Thank you for mentioning the expertise of our teams as that is something we are truly proud to share with our customers. I will be sure to communicate your positive remarks to Jennifer, Eric, and Frank. We look forward to working with you in the future and wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 30, 2019

Julie!!! Had a wonderful service visit with Julie. Extremely friendly staff and very welcoming feel. My daughter is a new driver and Julie took the time to exp More

by jlkick78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Imports (Mitsubishi, Lotus, Saab) in New London. Our goal is to make every experience with us a 5 star event and it looks like we really accomplished that with you! It is important that we are friendly and accessible to all of our customers to communicate that we are a team working with you to keep your car running well and you safe. We wish you many years of safe and enjoyable driving. Respectfully, Charlie Secor, Dealer Principal

August 30, 2019

Service for Lotus done right Randy has become extremely competent in the Service of Lotus vehicles. It is ALWAYS done right the first time regardless of complexity. Location is More

by ddsski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan, Frank Foley
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Lotus in New London. As we strive to communicate that we are a team working with you to keep your vehicle in excellent condition, we appreciate the fact that your recognize Julie, Frank, Randy, and their professionalism and skills in reaching this goal. We wish you many years of safe, exciting and enjoyable travels in your Lotus. Respectfully, Charlie Secor, Dealer Principal

August 30, 2019

Volvo XC 90 20,000 mile service Fast and courteous service and I was pleasantly surprised with the car wash and vacuuming. The newly remodeled dealership was very comfortable with p More

by STONEBEAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
Sep 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience with Secor Volvo Service a 5 star event and it looks like we really accomplished that with you! We combine expertise with excellent customer service including the car wash and vacuuming of your car so that you drive away "pleasantly surprised." I will be sure to communicate your positive review to Alex and the rest of the Secor service team. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 29, 2019

XC 90 service Alex In Service was just terrific! We were in the area from out of town and they took us in for service without issue and made sure all of our questi More

by KOPILAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sadler
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every experience with us a 5 star event and it looks like we really accomplished that with you! I will be sure to communicate your positive comments to Alex and the rest of our Service team. Please come back to visit whenever you are in town. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 29, 2019

Awesome Been taking my 2001 Volvo S60 2.4T to Secor since 2003. With over 500k miles on my S60 I have never been disappointed with the quality of the maintena More

by 2020 BMW M340IX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Aug 30, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience with Secor Volvo Service a 5 star event and it looks like we really accomplished that with you! We strive to communicate that we are a team with the vehicle's owner working to ensure high performance and safety. We are pleased the level of customer service was high quality and definitely what you would expect at Secor Volvo Service. We wish you many years of safe and enjoyable travels. Respectfully, Charlie Secor, Dealer Principal

August 23, 2019

Check Engine Light plus AM Radio Static Nick flexible in scheduling appt. Steve helpful in providing loaner/demo for consideration. Check engine light diagnosed, Service did not call me More

by CARLFRANZONI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Aug 23, 2019 -

Secor Volvo Cars responded

Thank you for your review of Secor Volvo Service in New London. We are pleased that Steve, Nick, Alex, and Eric were able to provide 5 star customer service for you. We wish you many years of safe and enjoyable driving in your Volvo, one of the finest cars on the road. Respectfully, Charlie Secor, Dealer Principal

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