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Secor Volvo Cars - Service Center

New London, CT

4.8
999 Reviews

999 Reviews of Secor Volvo Cars - Service Center

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July 09, 2019

Great Service I recently had my Volvo S60 in for tires and service. As always, the service is professional, timely and well done. I always can count on the service More

by cheryld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose
Jul 09, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. We strive to make every experience with Secor Volvo a 5 star event and it looks like we really accomplished that with you! I will be sure to communicate your positive remarks to Nick, Eric and our entire Secor Volvo service team. Thank you for personalizing your review and taking the time to comment on the outstanding service that impressed you. We look forward to working with you in the future! Respectfully, Julia Secor

July 02, 2019

XC60 50K service Easy to schedule, drop off and completely very timely while I waited. Scope of work was estimated prior to starting and everything done as stated - g More

by MYSTARCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose
Jul 05, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo in New London. Our goal is to have every experience with Secor Volvo be a 5 star event (especially with our new showroom and Service/Parts area!) and it looks like we accomplished that with you. Thank you for mentioning Nick, our Service Adviser. I will be sure to pass along your positive comments to him and the others on the Secor Volvo Service team. We look forward to working with you again in the future. Respectfully, Julia Secor

June 28, 2019

Oil light came on despite not needing servicing. Secor and their service team get high points for efficiency, politeness....customer service and explanation of a problem. They explained why I would More

by MVTREAD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Rose, Alex Sadler
Jul 05, 2019 -

Secor Volvo Cars responded

Thank you for your excellent review of Secor Volvo in New London. I will be sure to pass along your positive comments to Nick, Alex, Eric and the entire Secor Volvo Service team. Thanks for taking the time to detail what about their attention to customer service most pleased you. We strive to make every experience at Secor Volvo Service be a 5 star event (especially with our new showroom and Service/Parts area!) and it looks like we accomplished that with you! We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

40,000 service I took my S60 in for the 40K maintenance and it was discovered that the brake pads needed to be replaced and wipers. They were done at no charge. This More

by Don Rice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nik
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo service in New London. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we accomplished that with you! Thanks for taking the time to mention Nick's skills at answering questions and addressing issues for you. I will be sure to communicate these positive comments to him and the rest of the Service team. We look forward to working with you again in the future. Respectfully, Julia Secor

June 26, 2019

Brakes Called because my brakes were chattering. Took me right away. Fixed and got my car back within 2.5 hours. Washed and vacuumed the car to this place is More

by JANET.GIDIUS#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review of Secor Volvo in New London. We are pleased your service was accomplished to your satisfaction and in a timely manner. Our goal is to make every experience with us a 5 star event and it looks like we accomplished that with you! I will communicate your positive comments to Eric, Alex and the rest of the Secor Volvo Service team. Please come back and visit us again in the future when your vehicle needs attention. Respectfully, Julia Secor

June 22, 2019

Great job as usual Outstanding work. The loaner car was stellar also. No problems with anything. The carncame back spotless and vacuumed. They take care of you at Secor More

by BENINAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Secor Volvo Cars responded

Thank you for this amazing review of Secor Volvo Service in New London. We attempt to have every experience with Secor Volvo be a 5 star event and it looks like we accomplished that with you! Thanks for taking the time to mention what you especially appreciated about your service and the fact that we take care of you here at Secor Volvo. We look forward to working with you again in the future. Respectfully, Julia Secor

June 14, 2019

Recall I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was More

by luvie1616
Recommend Dealer
No
Employees Worked With
Other Employees : Nick Rose
Jun 17, 2019 -

Secor Volvo Cars responded

We are sorry that you are so unhappy with your Volvo.We did update software and provided an extended test drive to assure your vehicles safety.Please contact me if you have any additional concerns.Thank you,Eric Weiss,Parts and Service Director,860-442-3232x103

June 13, 2019

Quick and adequate Excellent and quick service in every way - the staff at Secor Volvo explains the process and allows you to make decisions on repairs needed now and in More

by ULF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Secor, Nick Rose
Jun 19, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service, Nick and Charlie! We strive to make every experience at Secor Volvo a 5 star event and it looks like we accomplished that with you! Thank you for mentioning the elements that made the experience valuable and informative to help you make important decisions about your vehicle. We look forward to working with you in the future. Respectfully, Julia Secor

June 06, 2019

Great place to buy a car!! I have purchased four vehicles from this dealership, they are by far the best Car Dealership I have ever used. They treat me like a New buyer every t More

by Jackee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Gonci
Jun 07, 2019 -

Secor Volvo Cars responded

Thank you for this glowing, excellent review for Secor Imports in New London. We strive to make every experience with our dealership a 5 star event and it looks like we accomplished that with you! We know your time is valuable and appreciate your efforts in describing what makes your experience unique with Secor' Auto Group I will be sure to communicate your positive comments to Julie, Anthony and the rest of the team. We look forward to working with you again in the future! Respectfully, Julia Secor

June 04, 2019

As always, excellent, friendly service Normal, routine service is always excellent. This time it were two problems covered by Volvo which required a couple of days in the shop. A rental c More

by HWTHOMAS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Sadler
Jun 05, 2019 -

Secor Volvo Cars responded

Thank you for this excellent review of Secor Volvo Service in New London. Our goal is to make every experience with Secor Volvo a 5 star event and it looks like we accomplished that with you! I know what you mean about always choosing a Volvo. I just returned from a challenging drive through the Picos de Europa National Park in northern Spain where every hairpin turn made me grateful I was driving a Volvo! I will communicate your excellent review to our service team, Alex and Eric in particular, and, of course, to Charlie. We look forward to working with you again and hope you will attend the festivities we are planning to celebrate our newly remodeled Volvo salesroom and service area. Respectfully, Julia Secor

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