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999 Reviews of Secor Volvo Cars - Service Center
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January 13, 2019
Great Service Routine maintenance is made very convenient. Loaner was ready and waiting. Nick was friendly, efficient and professional. Car was ready and on tim Routine maintenance is made very convenient. Loaner was ready and waiting. Nick was friendly, efficient and professional. Car was ready and on time and freshly washed. More
by TAMMIE
Verified CustomerEmployees Worked With
Nick Rose
January 09, 2019
Service As usual, they were able to accommodate my service quickly and were able to update my car as needed. They even found an additional issue that they are As usual, they were able to accommodate my service quickly and were able to update my car as needed. They even found an additional issue that they are ordering parts for to replace while under warranty. This is the easiest dealership service department I have ever worked with! More
by K Cambi
Employees Worked With
Nick Rose
January 01, 2019
Service experience with our 2013 XC-90 Repair Courteous accurate diagnosis was given with detailed reasons for parts replacement as well as estimated cost and length of time to do the work. The I Courteous accurate diagnosis was given with detailed reasons for parts replacement as well as estimated cost and length of time to do the work. The Invoice also listed any other miscellaneous expenses. Work was done on time as promised. More
by Julius2391
December 31, 2018
Service went above and beyond Team was courteous and punctual in getting job done.They were thorough and committed to details I had asked to get done , I am satisfied. Team was courteous and punctual in getting job done.They were thorough and committed to details I had asked to get done , I am satisfied. More
by Laurie Wilkerson
Employees Worked With
Nick Rose
December 30, 2018
lack of major communication i tried to make a repair to my wife's Volvo s60 for a Xmas present. the main thing i needed done was the front phone charger port was broken. i talked i tried to make a repair to my wife's Volvo s60 for a Xmas present. the main thing i needed done was the front phone charger port was broken. i talked to a service rep in person and i was told to request a service day for the following week so if they didn't have the part, they could order it. so the next day i called and found the the perfect day to bring her car in without her knowing.which was 10 DAYS LATER. i told in person and on the phone that the port was BROKEN,AND NEEDED TO BE REPLACED, the service person understood and ORDERED THE PART. when i dropped off the part the day before the service. he had no idea why the car was there and said everything would be fixed, not to worry. so after 3 hours of them taking apart the dash the see if they could fix it. they called and told me it was BROKE!! and of course they didnt have the part. so now that nothing was done and they charged me for the brake down to tell me (130 a hour) i had to pick it back up with my wife and her xmas present was not fixed. really sad to try to get something done with 10 days to order a $15 part. secor volvo couldnt get it done. i told them to order part and call me when its in but nothing yet. and now il have to pay double the labour cost to do the job?? what a disaster. i picked secor volvo to do the job becouse there know volvo's and would get the job done quickly. More
by mvelez
Employees Worked With
michael?? part manager? mackenzie at first, she was great., Mackenzie Gill
December 24, 2018
Dent repair Dent on passenger rear door was "popped out" - no painting required. This was a difficult dent to remove since it was close to the horizontal edging Dent on passenger rear door was "popped out" - no painting required. This was a difficult dent to remove since it was close to the horizontal edging of the door. Cost was fair and within the estimated range. Thank you. More
by MZAMPINI
Employees Worked With
Jennifer L. Lewis
December 21, 2018
Happy with the service people Unfortunately, Secor Volvo has been under construction for over two years. I feel sorry for the people who work there. The waiting room is up a concr Unfortunately, Secor Volvo has been under construction for over two years. I feel sorry for the people who work there. The waiting room is up a concrete stairway, and is most unattractive. Although I was extremely happy with the service, I will go elsewhere until the building is fixed. Not a welcoming place. Cissie Keogh More
by CGK1331
December 21, 2018
Good repair with reasonable price Well done. Car looks beautiful. Tar had been sprayed both front doors and underneath. Some of what got underneath has been left as a further protectio Well done. Car looks beautiful. Tar had been sprayed both front doors and underneath. Some of what got underneath has been left as a further protection. More
by JOANAMCCORMICK
December 20, 2018
Not sure what happened I have to say this is my second visit to this dealership in the past 5 months and thank God my Volvo doesn't need service very often. I have bought t I have to say this is my second visit to this dealership in the past 5 months and thank God my Volvo doesn't need service very often. I have bought two cars from these guys in the past then moved away from Volvo's but came back with the acquisition of another one for my wife and these guys are just bad. There is no compassion or understanding, I dropped the car off to a building that was physically open but not a sole around. I mean the door was unlocked and I called around no one was there it was spooky, the next day I got a call from Eric and was told oh no the car is supposed to drive this way. Then after $60 to balance four tires i was told the brand new cooper tires are bad.?!? I am 50 years old and have purchased expensive and cheap tires was never told they were bad. Anyway I am going to my tire store and CT own Volvo from now on. Heck any other Volvo shop will work the car is certified pre-owned so I have a lot of covered service to go just not with these guys. I just don't believe or trust them with a car my wife and kids ride in. More
by CTvolvoGuy
December 19, 2018
Excellent service and Professionalism Secor auto center in New London is one of the best dealerships I have ever been in in the past I have been to others but took advantage of me but the Secor auto center in New London is one of the best dealerships I have ever been in in the past I have been to others but took advantage of me but there’s shop works with you to get you the best deal and once you purchase a vehicle there their service is a monks the best ever they treat me like I’m a queen they service my car the way it should be done with trust! Julie and Service is awesome and she knows her job and when I purchased my car Anthony and financing is one of the best I have ever met! If you are in need of a car or SUV you need to go to Secor Mitsubishi Volvo dealer in New London ... More
by Outlander sport
