Secor Volvo Cars - Service Center

Body Shop repair of right front passenger door scratch/chip. My wife forwarded this e mail to me since I was involved. Manager John Pasternak and Jennifer were tremendous to work with. I have have work done on m My wife forwarded this e mail to me since I was involved. Manager John Pasternak and Jennifer were tremendous to work with. I have have work done on my cars there in the past and have always been satisfied. But this time they were especially helpful and patient as they helped me correct a problem that started with the Secor Subaru Service Department and Dent Wizard. While a dent was removed, a new scratch and paint chip were created. I want to make it clear that I have provided a somewhat critical review of an employee in the Service Department at Secor Subaru, but this should not reflect poorly on John or Jennifer, who I think are outstanding representatives of your company. More

Tune-Up, Maintenance, and New Tires Nick and his service crew did a great job. My battery died over a weekend at a moment when I had a plane to catch. Stephen made arrangements for me Nick and his service crew did a great job. My battery died over a weekend at a moment when I had a plane to catch. Stephen made arrangements for me to drop the car over the weekend, for service on Monday. Service department kept me up to date about things needed and costs. They were very helpful and the car was all ready to go when I returned from my trip. Terrific experience. More

Emissions The valve needed repair. Now we have to return to repair or replace the pump. This car is a lease and under warrantee. This is most inconvenient despi The valve needed repair. Now we have to return to repair or replace the pump. This car is a lease and under warrantee. This is most inconvenient despite the loaner cars and rentals provided by Secor. More

Diagnostics Appointment I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volv I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volvo for a 2nd opinion to make sure there wasn't a safety issue. I was pleasantly surprised when the service department reported it was just surface rust, typical for a car that age, and not a safety issue at all. I even left that day with no charge for the "diagnostics". Now that's an honorable service department! More

Sunshine on a Rainy Day I dumped my stuff into the back of my Volvo, slid into the driver's seat and to my dismay could not engage the seat belt! I had to get to class -- I t I dumped my stuff into the back of my Volvo, slid into the driver's seat and to my dismay could not engage the seat belt! I had to get to class -- I teach English as a second language to immigrants and refugees -- and so I headed onto I-95. Coming right behind me were two police cars, one a "black and white," the other a grey sedan with the giveaway of an oversized headlamp on the driver's side. Oh, no, I thought. Please don't notice my not wearing my seatbelt! I've happily worn one since lap belts were installed -- about 50 years ago I'd guess. Conscious of the "law" behind and eventually, slowly going around me, I was especially observant of the posted speed limit, not something most v vehicles observe during aptly named "rush hour." I headed straight to Secor Volvo and explained my plight. Makenzie, the manager, commiserated -- her car,too, was currently out of commission -- and while she couldn't authorize my continuing to drive my own car, she called Julius who gave me a lift to school. He is a marvelous car companion, so thoughtful and attentive -- to both his passenger and to the traffic on a busy morning . He promised to fetch me later if there was a need and subsequently delivered me to my home and contributing mightily to my regenerated good spirits. Makenzie ordered and overnighted the part and by the end of the next day -- a Friday of a long holiday weekend -- I was back in my "office mobile." A day that had begun with trepidation and anxiety -- it's scary driving without the seatbelt!! -- ended so soon in one that was full of sunshine. More

Went over and above! MY service went well, but after leaving the dealer, noticed my rear wiper wasn't working. I returned to Secor, but all the techs were at lunch. Th MY service went well, but after leaving the dealer, noticed my rear wiper wasn't working. I returned to Secor, but all the techs were at lunch. The manager fixed the wiper himself so I wouldn't have to make another appointment. It was very much appreciated! More

Great shop This dealer always impresses us! Service done, car presented cleaned up. Wheels torqued to spec! We will continue to use Secor and will also look for This dealer always impresses us! Service done, car presented cleaned up. Wheels torqued to spec! We will continue to use Secor and will also look for our next vehicle there. We are about ready! Although this S60 is wonderful! More

XC90 service Very friendly and informative staff.It was a routibe scheduled service. Also needed brake work and was happy to find out in the end that the cost en Very friendly and informative staff.It was a routibe scheduled service. Also needed brake work and was happy to find out in the end that the cost ended up being less than first expected. More