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Seguin Chevrolet

Seguin, TX

Overview
Employees
Reviews
Vehicles
4.5
2,208 Reviews
Thank you for considering Seguin Chevrolet for your automotive needs. We strive to exceed our customers expectation with a genuine approach to customer service. Our experienced sales staff can help you find the perfect vehicle to fit your needs and provide competitive financing. Our Award-Winning Service department is here for you six days a week to make sure that your new car, truck or SUV is in perfect running condition. We are the ONLY franchise Chevy dealer in Seguin, Texas. As a small-town dealership, we have the opportunity to take our time with each and every customer to insure that we doing everything possible to make your purchase experience simple, efficient and enjoyable.
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509 West I H 10

Seguin, TX

78155

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Showing 2,208 reviews

April 26, 2024

I was met on the service drive, and was told to proceed inside. At that time I told someone why I was there and they said they would contact my service advisor. It seem my entire visit was done through te More

by Yworry001
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t see either of these people
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Apr 26, 2024 -

Seguin Chevrolet responded

Dear Yworry001, Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your visit. Your concerns regarding communication and professionalism are noted, and we'll address them internally to ensure a better experience for all customers. We would like the opportunity to address your concerns and see what we can do to rectify the situation. Please feel free to contact me directly at (830) 303-4381 ext. 2035. We look forward to hearing from you and resolving any issues you may have. Sincerely, Gary Stehle Service Director

Helpful
April 26, 2024

Great service, thanks to Tyson and Jeanette , got my truck in and out, trucks runs great now More

by JGONZALEZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette and tyson
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Apr 26, 2024 -

Seguin Chevrolet responded

Hey JGONZALEZ47, Thank you for the stellar review! We're thrilled to hear that Tyson and Jeanette provided you with great service and that your truck is running smoothly. We appreciate your business and look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Helpful
April 26, 2024

I was a little disappointed at how long it took to get the parts in and then to get the job completed More

by paschmidt53m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Apr 26, 2024 -

Seguin Chevrolet responded

Dear paschmidt53m, Thank you for your feedback, and we apologize for any inconvenience caused by the delay in obtaining parts and completing the job. We appreciate your patience and understanding. Please feel free to reach out if you have any further concerns or if there's anything else we can assist you with in the future. Sincerely, Jeremy Sims General Manager

Helpful
April 25, 2024

Entire staff was very helpful and patient. I will definitely be recommending Seguin Chevrolet to friends and family More

by DORAEMTZ68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Seguin Chevrolet responded

Dear Doraemtz68, Thank you for taking the time to leave such a positive review! We're delighted to hear that our entire staff was helpful and patient throughout your experience. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you, your friends, and your family again in the future. Best regards, Jeremy Sims General Manager

Helpful
April 25, 2024

Excellent dealership large quantities of vehicles busy friendly, great deals and paper work was fast More

by ANABEL Ramon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramiro Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember the finance person that had me sign the paper work but he was a 5 also
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Apr 25, 2024 -

Seguin Chevrolet responded

Hey Anabel Ramon, Thank you for your positive review! We're delighted to hear that you had an excellent experience at our dealership and found what you were looking for. If you need anything else or have any questions, feel free to reach out. We're here to assist you. Best regards, Jeremy Sims General Manager

Helpful
April 25, 2024

Exelente trabajo muy profesional sales muy contento con trato del vendedor muy profesional en su trabajo More

by VELAZQUEZIDEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Seguin Chevrolet responded

Hola Velazquezidel, Gracias por tu reseña positiva! Nos alegra saber que quedaste satisfecho con nuestro servicio y el trato profesional de nuestro vendedor. Si necesitas algo más o tienes alguna pregunta, no dudes en contactarnos. Estamos aquí para ayudarte. Atentamente, Jeremy Sims General Manager

Helpful
April 25, 2024

My emergency to most would have been ignored but Seguin Chevolet made my emergency theirs and had me in and out within an hour. Respect and honesty is what I received. More

by LUANNLAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syble Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Seguin Chevrolet responded

Dear Luannlawson, Thank you for sharing your positive experience with us! We're thrilled to hear that we were able to address your emergency promptly and efficiently. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Best regards, Jeremy Sims General Manager

Helpful
April 25, 2024

The dealership personnel always treats me very well, and always cares about what I am needing when I talk to them. Sam Hood, Amber Garcia, and Jessica are great! More

by Ucmailman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
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Apr 25, 2024 -

Seguin Chevrolet responded

Dear Ucmailman, Thank you for your wonderful review! We're thrilled to hear that our team, including Sam, Amber, and Jessica, provided you with excellent service. We appreciate your kind words and your continued support. If you ever need anything in the future, don't hesitate to reach out to us. Best regards, Jeremy Sims General Manager

Helpful
April 25, 2024

They took the engine covers of and did not put them back on, I found this just before I got home. Hopefully no parts were lost on the drive. More

by Atmfrog00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis
Report | Print
Apr 25, 2024 -

Seguin Chevrolet responded

Dear Atmfrog00, We sincerely apologize for the oversight regarding your engine covers. Our team strives to provide thorough and meticulous service, and we regret that we fell short in this instance. Your feedback is invaluable, and we will take immediate steps to ensure this issue is addressed and doesn't happen again in the future. If you have any concerns or if any parts are missing, please don't hesitate to contact us directly at (830) 303-4381 ext. 2035. Best regards, Gary Stehle Service Advisor

Helpful
April 25, 2024

No communication what so ever. I tried calling them to stop working on my car and they never answered. They did a $900 job with out approval. I had to fight with them regarding the More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson
Report | Print
Apr 26, 2024 -

Seguin Chevrolet responded

Dear JJ, We deeply apologize for the lack of communication and any inconvenience caused during your recent visit. It's unacceptable that you experienced difficulty reaching us and that work was performed without your approval. Your feedback is taken seriously, and we will address this issue internally to ensure it doesn't happen again. Please contact us directly at (830) 303-4381 ext. 2035 to discuss your concerns further and resolve any outstanding issues. Sincerely, Gary Stehle Service Director

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