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Serra Chevrolet

Birmingham, AL

4.1
895 Reviews

1170 Center Point Pkwy

Birmingham, AL

35215

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895 Reviews of Serra Chevrolet

October 12, 2023

I found that the service area overcharged for services. When I Asked for the estimate in writing I was sent a picture of a sticky note without prices. We will not go back and I will not buy another Chevr More

by grace musulman884
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
Oct 13, 2023 -

Serra Chevrolet responded

Grace, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

October 12, 2023

They did a great job at getting me in and out in quick, thank you. More

by lyons0065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown, John Ard
Oct 13, 2023 -

Serra Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Serra Chevrolet Birmingham Team

Oct 13, 2023 -

lyons0065 responded

You're so welcome!

October 06, 2023

Your service have all ways been great I would recommend you to all my family and friends More

by Freemanbert11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown, John Ard, Vicky Wright
Oct 09, 2023 -

Serra Chevrolet responded

Your kind words and fantastic review are greatly appreciated! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2023

I’ve had several issues with my vehicle since I purchased it. I have had to get it repaired 5 times and I’ve only had it for 5 months. Most nightmarish experience I’ve ever had. More

by abdelgadir1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Robinson, Dave Clements, Tessa McCown, Digital Airstrike, Doug Eiserloh, Christian Terrell, Malik Khayyam, John Ard, Vicki Edwards
Oct 09, 2023 -

Serra Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss this situation and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2023

The best car buying experience ever! I would gladly send more business to you all. More

by truker2k13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Praytor
Oct 09, 2023 -

Serra Chevrolet responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, The Serra Chevrolet Birmingham Team

October 04, 2023

Awesome sauce! Thank you for making me feel like family! The transactions were great! Not robotic at all More

by soblssd
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vicki Edwards
Oct 06, 2023 -

Serra Chevrolet responded

Thank you for recognizing your experience at Serra Chevrolet Birmingham. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, The Serra Chevrolet Birmingham Team

October 01, 2023

Very nice and professional Thank you very much. Look forward to getting the truck. Yes More

by 5055franklin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad
Oct 04, 2023 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

October 01, 2023

Very helpful, clean, good drink station. Blah, blah, blah, blah, blah blah blah blah blah. More

by scheinz1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Wright
Oct 04, 2023 -

Serra Chevrolet responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Serra Chevrolet Birmingham Team

October 01, 2023

They sold me a lemon and would not do a 72-hour trade in I eventually had to call the bank and have them write off my loan because I told them I wasn't going to be able to pay for a car that I wasn't able t More

by floracraig63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Clements, Tessa McCown, Digital Airstrike, Colin Whisenant, John Ard, Vicky Wright, Vicki Edwards, Richard Weigand
Oct 05, 2023 -

Serra Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 27, 2023

I am very pleased with my service the young man explained everything and I my wait wasn't very long and I didn't have appt overall I'm very pleased More

by lindorascott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot his name
Sep 28, 2023 -

Serra Chevrolet responded

Linda, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Birmingham. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Serra Chevrolet Birmingham Team

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