Serra Chrysler Dodge Jeep RAM Lake Orion

I have a Jeep Wrangler and with that comes the “Death Wobble” 5 weeks later it may or may not be fixed but I know they needed the loaner back. I drove back the loaner and it was a half tank and I drove o Wobble” 5 weeks later it may or may not be fixed but I know they needed the loaner back. I drove back the loaner and it was a half tank and I drove out with a full tank. They wanted to charge me $6.00 a gallon. I had to go back twice for loaner Auto problems which cost me Gas. Gas at Sam’s is $4.39. Wouldn’t you think just Customer Service would allow bite the bullet nope I went and got gas so I could save money. I am unemployed. I can’t afford $6.00. They are so chaotic only one Service Person knows what he is doing by the name, Brandon. The Service Manager stays in his office. He did email me on the status of the Part. The things they had to fix. The “Death Wobble” look it up if you don’t know, my electric seat on driver side has never worked, and they replaced the whole counsel. Which is interesting because brought it in before and they didn’t fix it saying they couldn’t duplicate it and yet they had a name for it this time. The knobs on the radio wouldn’t work at times. It is amazing how much it does not that I wasn’t aware of before. For for full disclosure I did not buy the Jeep from them and they let me know that. I bought the xxx from Royal Oak Jeep. And it is not their fault that they sell a car that is well known for the “Death Wobble” but did not disclose it. Am I afraid to drive it yes. I am a middle aged Woman that lives by myself. So if something goes wrong I have to count on my friends. If something else goes wrong or I need an oil change I will go someplace else. More

George Essa did everything he could to make my bery recent purchase of a 2022 Jeep Compass a great experience !!! I have bought quite a few cars from Milosch and the next time someone in my family nee recent purchase of a 2022 Jeep Compass a great experience !!! I have bought quite a few cars from Milosch and the next time someone in my family needs a new vehicle we will look for George! More

Michael Gazzi was so helpful and answered all the questions we came up with today . We never have gone anywhere elsewhere we always gone here each time we had to renew our lease or even trade in questions we came up with today . We never have gone anywhere elsewhere we always gone here each time we had to renew our lease or even trade in More

Nice job by the service dept. special thanks to Noah Hellner and who ever did the work on my Jeep special thanks to Noah Hellner and who ever did the work on my Jeep More

Great facility, Great service and fast turnaround time. Would chose this dealership again for service. Would chose this dealership again for service. More

Everything went great today nice staff I’ve been dealing with the palace for years love my jeep with the palace for years love my jeep More

Had a coupon for oil change for $29 and change. Was charged $40.97 something about synthetic oil…. Since my vin number was on the coupon, the type of oil was known. The advisor Tyler Marsh was ple Was charged $40.97 something about synthetic oil…. Since my vin number was on the coupon, the type of oil was known. The advisor Tyler Marsh was pleasant and explained he did the best he could for price. Feel was taken advantage of, will not be back. More

Thank you to Brandon for his professionalism and respectful and kind attention to our unique situation - 2nd time we had to bring our car in for the same issue. respectful and kind attention to our unique situation - 2nd time we had to bring our car in for the same issue. More

I’ve been a customer at Milosch Palace for the past 12+ years. The customer service is always great and I’m always happy with the vehicle selection. years. The customer service is always great and I’m always happy with the vehicle selection. More