Serra Chrysler Dodge Jeep RAM Lake Orion

Vehicle service I’ve had my vehicle there twice for the same problem. The problem is not fixed. It takes me time and money to deal with this. The service department d I’ve had my vehicle there twice for the same problem. The problem is not fixed. It takes me time and money to deal with this. The service department does not return phone calls or answer emails. Obviously the management lets this happen because it continues to happen. More

This my 1st time leasing a JEEP,.DON made everything possibl Dan F ;very professional ,he delivered to make things possible.This is my1st JEEP.I will recommend MILOCH PALACE & Don.F to any one who is looking for Dan F ;very professional ,he delivered to make things possible.This is my1st JEEP.I will recommend MILOCH PALACE & Don.F to any one who is looking for a JEEP. More

Rodger Kibbee is great Rodger works so hard for my family we just love him and the dealership we have 3 cars from them and intend to stay loyal Rodger works so hard for my family we just love him and the dealership we have 3 cars from them and intend to stay loyal More

Parts department - great job! Parts Department manager Tom stepped up when an expensive, non-returnable part that I ordered for my vintage Dodge Nitro did not work out. The part w Parts Department manager Tom stepped up when an expensive, non-returnable part that I ordered for my vintage Dodge Nitro did not work out. The part was ordered correctly, and everything looked great on paper. But it was somehow not the correct part for my vehicle. Tom discovered root cause of the problem, dealt with the supplier for me, and quickly arranged an exchange for the right part. This could have been an ugly situation, but Tom handled it with grace and professionalism. He went the extra mile, and that is rare nowadays. Thanks Tom! More

Seamless operation. Roger provided excellent service. He is very knowledgeable and personable. He was very timely in everything he said he would accomplish. I would re Roger provided excellent service. He is very knowledgeable and personable. He was very timely in everything he said he would accomplish. I would recommend him to others. More

200 Convertible Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on all inquires. Would highly recommend for all service needs. More

Very professional Thank you to Michael Gizzi at Milosch's Palace for providing a professional and thorough experience purchasing (leasing) a new car. I was able to leas Thank you to Michael Gizzi at Milosch's Palace for providing a professional and thorough experience purchasing (leasing) a new car. I was able to lease the car I wanted at a fair price. More

Unknowledgeable Customer Service I wanted to have my car taken to Milosch after a breakdown that made it undriveable. I bought the car used in 2017 from another dealership, and purcha I wanted to have my car taken to Milosch after a breakdown that made it undriveable. I bought the car used in 2017 from another dealership, and purchased an aftermarket extended warranty in 2017. When the customer service professional, Megan, took my call and vin #, she insisted there was no warranty on the vehicle, which I told her, it's not a manufacturer warranty (at least twice), but I have an aftermarket extended warranty. She insisted there is no warranty and nothing she can do. So, I called the company Autoguard that I have the extended aftermarket warranty through. The customer service rep there said that Megan and any competent dealership should know that they assess the cost of repair of the car (when there's an aftermarket extended warranty with a vehicle) and then call Autoguard for a claim. That's how you fix my vehicle with the aftermarket extended warranty, which by the way, is not void for another 20,000 miles or another year and a half, whatever comes first. Needless to say, I called Al Deeby Dodge who knew exactly what to do, and what an aftermarket extended warranty is, and they are taking my vehicle to do the repairs in less time than promised by Milosch. More

The best I have dealt with several Dealerships/service departments. This group has been the most honest, concerned, and informative. They go the extra mile to I have dealt with several Dealerships/service departments. This group has been the most honest, concerned, and informative. They go the extra mile to provide the best service and to make sure the client understands. They have never tried to sell me something I didn’t want or need. I give them more then the stars available! More

Milosch's Palace took great care of me. Thank you to George Essa and Mark Milosch for making my lease turn in and new lease experience quick, easy and professional. It was a pleasure to meet Thank you to George Essa and Mark Milosch for making my lease turn in and new lease experience quick, easy and professional. It was a pleasure to meet you and work to find a car that matched my requirements... Right on your lot. The paperwork was fast and easy on your high tech desk top system with Kevin. George covered all the details and was pleasant and professional. He had the car prepped and waiting when he promised and made sure I understood the car's features. He synced my phone up to the car. The car had a full tank...BONUS!!! The phone call from your customer service representative the morning of my pick up was a pleasant surprise. The facility is fresh and inviting and easy to get to. I will be returning for future business and sending my friends! More