Serra Ford Farmington Hills

Had a poor/bad experience shopping for a used car. Salesman could not find the car we were shopping for anywhere on their premises. It was advertised on the Carfax website for well over 2 weeks and w Salesman could not find the car we were shopping for anywhere on their premises. It was advertised on the Carfax website for well over 2 weeks and we were told that it was still available on the lot. The Salesman also stated that they didn't even possess the title for it either. Who advertises a used vehicle without possessing the title? How do you misplace a car? You can also check out my Google review as well. More

Lynda and Charles were very helpful and professional. I particularly appreciated Lynda’s willingness to prep the interior of the vehicle I was relinquishing, as I was handing it over to my brother-in-la I particularly appreciated Lynda’s willingness to prep the interior of the vehicle I was relinquishing, as I was handing it over to my brother-in-law. More

Great dealership! Edward "Ozzy" Osbourne was thorough and patient with me and helped me through the process. I recommend Serra Ford and Ozzy. Edward "Ozzy" Osbourne was thorough and patient with me and helped me through the process. I recommend Serra Ford and Ozzy. More

Serra Ford is a dealership you can feel confident working with. Gavin Quirolo deserves a medal for exhibiting the highest regard for me and my needs. He was more than patient and tolerant of my indecisivene with. Gavin Quirolo deserves a medal for exhibiting the highest regard for me and my needs. He was more than patient and tolerant of my indecisiveness. I am highly recommending that you work with Gavin. He is a very fine young man with the highest ethics. More

I purchased a truck 10 days before Tom Holzer sold to Serra Ford. My truck was purchased with a 5yr/60,000 warranty. I currently have an engine light for cat converters which would be covered under warra Serra Ford. My truck was purchased with a 5yr/60,000 warranty. I currently have an engine light for cat converters which would be covered under warranty at no cost, but this truck was sold to me with aftermarket converters for whatever reason and now the work cannot be done under warranty. I was offered a payout solution from the managers at the Farmington Hills dealership, but was denied any fix by Serra Corporation. They claim that the vehicle was purchased from Tom Holzer and therefore they will do nothing to resolve this issue. I will never buy from Serra or recommend Serra Ford to anyone...ever. They absolutely do not care about holding any positive customer relations. They are a large corporation and care only about themselves. Buyer beware when it comes to believing your vehicle comes with an actual warranty. More

Derrick Kyser and the staff at Serra Ford made the entire car-buying process incredibly easy. The staff was friendly, professional, and helpful throughout. Derrick went above and beyond, helping me quickly l car-buying process incredibly easy. The staff was friendly, professional, and helpful throughout. Derrick went above and beyond, helping me quickly locate a Secretary of State's office so I could obtain my car's title before they closed. In my experience, Serra Ford is a trustworthy car dealership with excellent customer service. More

Ed Osborne was awesome. Patient and helpful. Helped find the right vehicle with my specific requeats Patient and helpful. Helped find the right vehicle with my specific requeats More

Purchased a used 2020 Ford Explorer ST from ED ""Ozzy"" Osborne. Bought the vehicle on line and Ozzy told me that it needed to be serviced, but by the time me and my wife comes out to pick it up, it would Osborne. Bought the vehicle on line and Ozzy told me that it needed to be serviced, but by the time me and my wife comes out to pick it up, it would be ready. WE flew out a week later and ""Ozzy"" meet all are expectation with a beautiful sound vehicle that we drove home. The staff at Serra Ford, really will provided great service and experience to all that does business with them. Thank-You! More

I had a problem and they are trying to solve it, after a few false starts. few false starts. More

I had an 8:05am appointment for service. Got a call at 7:50am stating my car was ready for pickup. Done before my scheduled time!! Great service and a free car wash to boot. Got a call at 7:50am stating my car was ready for pickup. Done before my scheduled time!! Great service and a free car wash to boot. More