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Serra Ford Farmington Hills

Farmington Hills, MI

Overview
Employees
Reviews
Vehicles
4.7
916 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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39300 W 10 Mile Rd

Farmington Hills, MI

48335

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Showing 916 reviews

July 31, 2022

Friendly people and atmosphere. The process was easy and taking possession of the new vehicle was seamless. As expected, will Kent was friendly, informative and very helpful. I wo More

by Gerry A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Serra Ford Farmington Hills responded

Gerry, we will be sure and let know Will and Max know that you had an excellent experience working with them. We appreciate you and your business!

Aug 02, 2022 -

Serra Ford Farmington Hills responded

Hi Gerry, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 29, 2022

Will Kent has been a great help for me in getting my Mach E vehicle . He is very friendly and answered all my questions. Thank you More

by vaekka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lerain and Max
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Aug 01, 2022 -

Serra Ford Farmington Hills responded

Vaekka, we are so glad that Will Kent provided you with the excellent customer service that you deserve. He works very hard at making sure all of his customer's experience this. We appreciate you and your business!

July 21, 2022

Very very friendly people. My salesman Will Kent is very professional and gets the job done in very timely manner. More

by paulperaino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2022 -

Serra Ford Farmington Hills responded

Paul, we appreciate you taking the time to let us know about the great customer service you experienced. We appreciate you and your business.

July 20, 2022

They are very helpful and knowledgeable. I felt that I knew a lot about the vehicle that I was purchasing. More

by BlackBeauty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie and Max
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Jul 20, 2022 -

Serra Ford Farmington Hills responded

Hello and thank you for taking the time to let us know how we are doing. We appreciate you and your business. Enjoy your new vehicle! =)

July 18, 2022

I’ve always had a great experience with Serra (formerly Holzer) Ford. Everyone is very nice and helpful. More

by Mikala Kieling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2022 -

Serra Ford Farmington Hills responded

Hi Mikala, we appreciate you, your business and loyalty. New name, same great people. We are always here to assist!

July 17, 2022

Will was great to work with! We were looking for an explorer, I messaged him and he stuck with our budget and found us the perfect car for us! The team that he works with was als More

by ktranea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2022 -

Serra Ford Farmington Hills responded

Hi, we're happy you found our staff to be so supportive during your experience here at Serra Ford Farmington Hills. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 12, 2022

Friendly service and great communication. It was a please dealing with Will and the Serra Ford team. More

by zjf17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2022 -

Serra Ford Farmington Hills responded

We are so happy that Will and the team provided you with excellent customer service. We appreciate you and your business.

July 12, 2022

Everyone at the dealership was extremely helpful especially Ed "Ozzy" Osborne. Ozzy took care of everything in a timely fashion. He was upfront with all aspects of the sale. I enjoyed working with O More

by tjbull0422
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward “Ozzy” Osborne
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Jul 12, 2022 -

Serra Ford Farmington Hills responded

Thank you for taking the time to let us know about your positive customer experience with Ed and the dealership. We appreciate you and your business.

July 09, 2022

Will kept in touch with me the entire time since ordering my Mustang to when it was delivered. The buying process was quick and the level of service was excellent where I felt treated like family. More

by Mehmeti_besnik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
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Jul 11, 2022 -

Serra Ford Farmington Hills responded

We are so glad to hear that you had a great car buying experience and that Will provided you with the excellent customer service that you deserve. We appreciate you and your business.

Jul 12, 2022 -

Serra Ford Farmington Hills responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

July 09, 2022

Could have been a bumpy ride(experience), but Will Kent made it smooth amd easy going More

by Fishtank.tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2022 -

Serra Ford Farmington Hills responded

Good morning and thank you for taking the time to leave such a great review. In this time in the car world, things are definitely a challenge but we are so glad that Will was able to keep the process positive for you. We appreciate you and your business.

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