Serra Ford Farmington Hills

I brought a car in for service and after the pinpoint diagnostic test I was told that I needed a new battery. At first the service tech, said the cost would be $549. This is for diagnostic testing batter diagnostic test I was told that I needed a new battery. At first the service tech, said the cost would be $549. This is for diagnostic testing battery and installation. I was able to get the price reduced. I picked up the car and I still had the same problem, it would not start. The service tech refused to talk to me. I did talk to the service manager. But I must ask the question did I spend $350 for a part that I did not need? Because the problem is worse. This is the second problem I have had with this service department. More

Christine was very helpful in find the right vehicle for us and the process of picking up our car went very smooth and quick! us and the process of picking up our car went very smooth and quick! More

Great experience at Tom Holzer! This is my 4th vehicle from them. They really know how to do business! from them. They really know how to do business! More

Pleasant experience in getting the Bronco delivered without any hassle. Joe Sauve was very easy to deal with and was communicating diligently with any questions. They were also very accommodating in ho without any hassle. Joe Sauve was very easy to deal with and was communicating diligently with any questions. They were also very accommodating in holding my vehicle for few weeks (built to order) since I was out of town. Highly recommend Tom Holzer for any new vehicle purchase. More

The dealership is organized, efficient, clean. The process worked just as it should. My salesperson, Ron Block, was a pleasure to work with. process worked just as it should. My salesperson, Ron Block, was a pleasure to work with. More

We came in with a problem and Will quickly had a solution that put my Mom in a brand new 2021 Ford Escape. For my Mom who hates the car buying experience - Will took his time to listen, find the best deal, a that put my Mom in a brand new 2021 Ford Escape. For my Mom who hates the car buying experience - Will took his time to listen, find the best deal, and was beyond patient in the process. His knowledge about each vehicle and finding the best one for my Mom has made Will our new go-to salesman for our Ford leases. The team of Will and Max spent their time helping my Mom set up and go through everything in her new vehicle and it couldn’t of been a better experience. Thank you for making it a painless and pleasant experience! More

I was looking at a used f-150 got the price but I purchased elsewhere . Thank you for your time I appreciate it. purchased elsewhere . Thank you for your time I appreciate it. More

Overall experience was very good. Jim is very knowledgeable and made the whole experience very nice. knowledgeable and made the whole experience very nice. More

Pleasant people, honest pricing, simple order process, hassle free, quick, fast delivery, easy to reach hassle free, quick, fast delivery, easy to reach More

Very positive experience with Reggie Haynes. Second vehicle I have purchased from Reggie at Tom Holzer. Will continue to purchase my vehicles from Tom Holzer! vehicle I have purchased from Reggie at Tom Holzer. Will continue to purchase my vehicles from Tom Holzer! More