Serra Ford Farmington Hills

A wonderful salesman named Brian Holiday made this car buying experience at Tom Holtzer Ford easy, stress free and happily memorable for this handicapped customer. This was the second dealership I went buying experience at Tom Holtzer Ford easy, stress free and happily memorable for this handicapped customer. This was the second dealership I went into with the idea of just looking at my options. The first dealership just down the road was lacking in anything remotely close to customer service. We went up the road and into the Brian Holtzer lot. The consensus was that the Escape might suit my basic needs (not too big and easy for my daughter to slide my wheelchair into). My cousin went inside the dealership and came out with Brian Holiday. He was friendly, personable, answered our questions, provided answers to questions we hadn’t thought of, and offered test drives. Not once did I feel talked down to or rushed. It was such an easy decision to get my 2017 Escape at Tom Holtzer Ford thanks to Mr. Holiday! It was a stress free enjoyable purchase! More

Great dealership with exceptional service I was looking for a trade in and new car and I really did not have a lot of time to look and shop and bargain. Braheem was was able to find me the ex I was looking for a trade in and new car and I really did not have a lot of time to look and shop and bargain. Braheem was was able to find me the exact car I wanted at a great price and handle it quickly and accommodated my schedule all within a very short time frame. I also have brought in cars to the service department and they were extremely accommodating More

Great experience I worked with Cady Smith to get my new 2020 Edge and she was very accommodating, knowledgable, and professional. I would definitely work with her agai I worked with Cady Smith to get my new 2020 Edge and she was very accommodating, knowledgable, and professional. I would definitely work with her again and highly recommend her to anyone! More

Great experience From start to finish the purchase of my car from Tom Holzer was a friendly and professional experience. Our sales associate was awesome great follow t From start to finish the purchase of my car from Tom Holzer was a friendly and professional experience. Our sales associate was awesome great follow though the whole purchase and delivery. Blake Robberts was professional and knowledgeable though the complete purchase. Thanks to Blake and Tom Holzer for a pleasant car buying experience. Rich and Judy Pahl More

It was good timing of the year, I like the Dealership location, me and my wife Lisa like working with Braheem, and so far I really like the XLT Sport Ranger Truck, I like the Dealership location, me and my wife Lisa like working with Braheem, and so far I really like the XLT Sport Ranger Truck, More

Braheem Abboud & Joe Braheem Outstanding customer service from Braheem and Joe. They are very knowledgeable and looked out for my best interest. Because of their service I will l Outstanding customer service from Braheem and Joe. They are very knowledgeable and looked out for my best interest. Because of their service I will lease my next vehicle from Tom Holzer. More

Wonderful Experience! I’ve been leasing Fords since 2004 and I have never had an amazing salesperson like Blake. Blake found me a perfect vehicle within my price range an I’ve been leasing Fords since 2004 and I have never had an amazing salesperson like Blake. Blake found me a perfect vehicle within my price range and made the whole process, from beginning to end, very smooth and easy. Blake is by far the nicest salesperson! This is the first vehicle I have leased with Blake and when this lease is up, I am definitely going to go back to see Blake!! More

Thanks Cady! I worked with Cady through phone calls and texts to get my new vehicle picked out. Once it was decided on, went into Tom Holzer to finish up the pape I worked with Cady through phone calls and texts to get my new vehicle picked out. Once it was decided on, went into Tom Holzer to finish up the paperwork and Cady was great! She had everything ready to go, really friendly and professional. I highly recommended working with Cady! More

Cady Rocked! I recently worked with Cady to trade in my vehicle & purchase another. I had currently worked with a salesman at another dealership for 15 years. To s I recently worked with Cady to trade in my vehicle & purchase another. I had currently worked with a salesman at another dealership for 15 years. To say my expectations were high is an understatement. Admittedly I was unsure of which car I was looking buy. I was also unsure if I wanted to go back to leasing, buy new or buy used. After speaking with Cady and reviewing my options I decided to buy a used car. Again, unsure if I wanted an SUV or another car, Cady took the time to understand exactly what I wanted. Once I decided on a car- we reviewed a TON of options. I was pretty particular on the Fusion's I was looking at. I did a lot of research, looked at other dealerships but ultimately chose to buy from Cady & Tom Holzer. She was knowledgeable, detailed orientated, answered my million questions, professional, friendly & went above & beyond to get me in the perfect car. I appreciate her diligence- she truly understands customer service and is an asset to your dealership. If only every used car saleswoman was a Cady. More

Great Customer Experience I worked with Cady Smith to get my new 2020 fusion and she was very accommodating and professional. If you are looking for a quick way to get the best I worked with Cady Smith to get my new 2020 fusion and she was very accommodating and professional. If you are looking for a quick way to get the best deal on the car you are after, I would strongly recommend going to Cady. More