Serra Ford Farmington Hills

Best service!!! Our Ford dealer, Christine, is SO HELPFUL! She went so far out of her way to make sure everything went right with my car getting delivered to me (I li Our Ford dealer, Christine, is SO HELPFUL! She went so far out of her way to make sure everything went right with my car getting delivered to me (I live out of state for grad school). My dad is a loyal Ford customer and we’ve been leasing cars (3 at a time) there for years now. She contacted me what to expect, who will contact me when the car is almost here, and what to do. She also walked me through step by step how to set up my car and link it to the FordPass app on my phone. She was so helpful!!!! I highly recommend her for all your Ford needs!!!!!! More

Total customer satisfaction. We were very satisfied with our experience with Christine. She made the entire process easy and took away our anxiety. We will be return customers to We were very satisfied with our experience with Christine. She made the entire process easy and took away our anxiety. We will be return customers to Tom Holzer Ford and to Christine S. Overall I can't imagine a more positive purchase experience. More

Satisfied customer Christine is an excellent sales person, very thorough and accommodating. She truly cares about her customers and treats them like family ( in a good s Christine is an excellent sales person, very thorough and accommodating. She truly cares about her customers and treats them like family ( in a good sense lol). More

It was great My salesperson, Christine, is top notch. She's informed, efficient, trustworthy and willing to go the extra mile for customer satisfaction. Couldnt be My salesperson, Christine, is top notch. She's informed, efficient, trustworthy and willing to go the extra mile for customer satisfaction. Couldnt be happier with her. More

Excellent service. Brian Holiday and Tyler Kulchinsky were awesome! they found me the car I wanted and were a pleasure to work with from start to finish! Brian Holiday and Tyler Kulchinsky were awesome! they found me the car I wanted and were a pleasure to work with from start to finish! More

Pleasant, efficient, and a great help with the paperwork This was our second vehicle purchased from Tom Holzer Ford. Our first resulted from a neighbor recommending the dealership. We came back eight year This was our second vehicle purchased from Tom Holzer Ford. Our first resulted from a neighbor recommending the dealership. We came back eight years later because that first experience was so successful. The staff listened to our requirements and presented multiple possibilities. To our delight we had two choices exactly fitting our requirements. The sales agent, his assistant, and the finance person made wading through the paperwork as fast and pleasant as possible. The whole process from initial conversation to delivering a check and picking up the vehicle took just four days. More

Don’t get your vehicle serviced here Had to replace an engine in a vehicle I am LEASING (30,000 miles on it). They had it for 6 weeks. They paid for the rental vehicle from enterprise b Had to replace an engine in a vehicle I am LEASING (30,000 miles on it). They had it for 6 weeks. They paid for the rental vehicle from enterprise but not the sales tax of $110. Not my fault the engine went and I am forced to pay sales tax? 3 weeks later it broke down again. They had it for 2 weeks. Another rental car from enterprise. I had it back for 2 weeks this time and it broke down a 3rd time! This time I went to Bob Maxey Ford in Howell. They gave me a car off the lot for free until mine is fixed. Now that’s customer service! No catching a ride to enterprise and charging me tax. Bob Maxey Ford knows how to take care of their customers. Tim Holzer Ford is 3 miles up the road from me but I will never go there again. I will always make the extra drive to Howell where I know I will be well taken care of. More

Very enjoyable, experience with leasing a new Ford Explorer. . The salesman was Braheem. Erin went through with the detail features of the Ford Explorer. I will go back again when my two Ford lease is complete. . The salesman was Braheem. Erin went through with the detail features of the Ford Explorer. I will go back again when my two Ford lease is complete. I high recommend this dealer. More

Very enjoyable purchase Braheem and Evin work extremely well as a team and they compliment each other. Both knew their vehicles and were interested in what we wanted and our Braheem and Evin work extremely well as a team and they compliment each other. Both knew their vehicles and were interested in what we wanted and our concerns. Evin gave a wonderful introduction into how the Ford Sync system works More

Easy lease renew We have been going to Tom Holzer Ford for our lease vehicles for 18 years. Braheem, our sales guy, has been helping us for many of those years. He alw We have been going to Tom Holzer Ford for our lease vehicles for 18 years. Braheem, our sales guy, has been helping us for many of those years. He always makes the whole process so easy. We have never had any issues with him or the rest of the staff there. The service department is also very efficient. We would not think of going anywhere else. More