Serra Ford Farmington Hills

Great Sales Experience I had an absolutely fabulous experience purchasing my new 2014 Ford Edge. Dealt with Nick Hartwell as my sales guy and he was knowledgeable, personabl I had an absolutely fabulous experience purchasing my new 2014 Ford Edge. Dealt with Nick Hartwell as my sales guy and he was knowledgeable, personable and made the entire experience easy and painless. I highly recommend Nick and Tom Holzer Ford to anyone who's' looking to get into a new Ford vehicle soon! More

Horrible experiance Bought a used gmc last night safety check is taking forever to complete hoped to be driving by now. Now just playing the waiting game. Truck is not as Bought a used gmc last night safety check is taking forever to complete hoped to be driving by now. Now just playing the waiting game. Truck is not as nice as I was led to believe More

Quick turn around! Traded in my old Explorer for a new 2015 in record time. Plus minimized my time at the dealership which was great with a new baby at home. Thanks Jack Traded in my old Explorer for a new 2015 in record time. Plus minimized my time at the dealership which was great with a new baby at home. Thanks Jack, More

Nick Hartwell #1 sales person I recently purchased a Focus Hatchback from Nick. I was completely satisfied with Nick's knowledge of the vehicle and the financing. Tom Holzer is lu I recently purchased a Focus Hatchback from Nick. I was completely satisfied with Nick's knowledge of the vehicle and the financing. Tom Holzer is luck to have this guy on his team! More

unfriendly, mean, argumentative, phone discussion very loud, The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I wa The service manager at this facility is by far the worst manager in my 65 years. We have four generations of ford workers and buyers. My wife and I was driving along when our moon roof exploded or shattered. I assure you nothing hit our roof, it was 360 degrees around the seal around the glass shattered. The service manager stated under no circumstances would FORDS cover any glass related issues regardless whose fault it was. I have all extended warranty's, life insurance the whole package even tires. My 2013 Ford Edge with all the extended warranties possible I have, over $40,000 worth. Edmond Bennett More

Not worth it at all. Aside from when I got my car, any time I have been here for services is horrible. They take about twice as long as they say (which is already ridiculo Aside from when I got my car, any time I have been here for services is horrible. They take about twice as long as they say (which is already ridiculous- 1 1/2 hours for an oil change? Then take 2 1/2 hours?). No one seems to know what's going on and people are bouncing between helping 3 customers at a time, which is rude and adds to the chaos. They will call you before things are totally finished, so your car may be ready but paperwork may take another 20 minutes (again, because no one knows what's going on). I had to make an appointment a week out for an oil change. Repairs will take several days and they will want you to rent a car, and can't give a date when it might be finished. I'm definitely going to find somewhere else next time I need something fixed. I will say that everyone is polite and friendly enough, but the disorganization, outlandish waits, and so on make it totally not worth it. I would not recommend this place for any type of service. More

Certified Used I just bought a certified used Fusion and was disappointed that it wasn't cleaned properly since I left it for the weekend and didn't pick it up until I just bought a certified used Fusion and was disappointed that it wasn't cleaned properly since I left it for the weekend and didn't pick it up until Monday afternoon. Nothing was done that was supposed to be. I didn't check it out completely until I got home. More

After researching other vehicles for hunting and house projects, I decided to keep the one I had and have all the issues tended to. I started with an $6k estimate and was called to ask if instead of perfo projects, I decided to keep the one I had and have all the issues tended to. I started with an $6k estimate and was called to ask if instead of performing the head and timing chain replacement, they could perform a long block replacement with everything else they had quoted for $8k. Other issues were found as they started the work and all of the sudden, the quote was at $14k. When I finally received the truck back I reviewed the list and found that the longblock alone was $8k, before all of the other stuff that was quoted. Had I known this, I never would have changed $2k worth of labor for an $8k replacement. On top of that, they had several items that they tried charging me for such as the headlight they destroyed when they did the replacement of the block. Fast forward 1 month and I am up hunting only to find the work I had paid for was not done and the truck broke down in the middle of the woods. They finally did the repair when I came back. 3 months later they called to ask me how my 18 months had been. I told them to call back in 15 months and I would tell them. Almost 6 months post repair, I finally get my warranty paperwork for the engine. 1 year after the repair and less than 3000 miles later and the exhaust they replaced fell off. They did not even offer to fix that. I would not recommend this dealer for sales or service to my worst enemy. Ford should have shut them down long ago. More

I came into the Dealership uneducated on the product and not sure of what my options for a new vehicle were. I met with a Salesman, Nick, to help answer questions I had. He was MORE than helpful in educat not sure of what my options for a new vehicle were. I met with a Salesman, Nick, to help answer questions I had. He was MORE than helpful in educating me in the car sale process. He greeted me with a big smile and had a personality that was very easy going and easy to work with. I knew I wanted a Ford because of the reviews I've read and I had an A-plan. Nick helped me decide which vehicle was right for me, and I COULD NOT be more happier with my decision. I ended up leasing a new Ford Explorer that I absolutely love. I could not of done it without the help from Nick. He is everything you want from a car salesman while breaking the mold of the "salesman" stereotype. He was honest, divulged all the details and worked hard for my business. He earned it from myself, and everyone I know; which I will be referring them to Nick at Holzer Ford. The customer service I received was far better than anything I expected, Truly and enjoyable time buying a car... which I thought was impossible. Kudos. More

I drove quite a ways to get to Holzer Ford after hearing of their reputation. However, I ended up not buying a car from them. The first trip out I priced new and new/used cars, both the 2012 Focus and the of their reputation. However, I ended up not buying a car from them. The first trip out I priced new and new/used cars, both the 2012 Focus and the 2010. I was told the difference between the two were $500, as with the rebate and the family/friend discount lowered the price of the new Focus. I slept on it and came back the next day. My return trip was really disappointing. After calling first and checking the cars were still on the lot, it turned out the dealership was actually empty. They did not have the models for the new 2012 Focus I wanted, and also they would not honor the price they gave me the previous day. The used cars however were on the lot, which, to the credit of the dealership, came with a very generous warranty. However, as I was filling out the papers to buy the car, Pam, my sales rep, came back and told me that the car could not be sold for the same price I was told the previous day. I had the application 25% filled out, my down payment money in my pocket, ready to buy the car, and Tom Holzer Ford went back on its word. Thus, I did not purchase a car from Holzer Ford. The staff was the most welcoming and friendly out of any dealership I have visited. However, the dealership should honor the pricing they give to customers; integrity counts a long way in business, especially the auto industry. If you get a quote on a car, get a quote in writing before you leave. I personally won’t return, but I’d recommend it. More