Serra Ford Farmington Hills

Great We had a great visit with Brian HolidayHe made the buying experience easy! He went out of his way to find exactly what we wantes and was nice and neve We had a great visit with Brian HolidayHe made the buying experience easy! He went out of his way to find exactly what we wantes and was nice and never pushy!! More

Excellent and Efficent Customer Service- Melissa Rakovitis Michael Wegehaupt did an excellent job satisfying and meeting all of my needs. He worked around the clock to ensure that I drove away with the car tha Michael Wegehaupt did an excellent job satisfying and meeting all of my needs. He worked around the clock to ensure that I drove away with the car that I wanted. He communicated efficiently and effectively before, during and after the process of getting my escape. I would highly recommend seeing Michael Wegehaupt at Tom Holzer Ford for all of your new car needs. More

Tail light out I came in to get my tail light bulb replaced. The gentleman that helped me was very helpful he get me in and got me out in a reasonable time. it was I came in to get my tail light bulb replaced. The gentleman that helped me was very helpful he get me in and got me out in a reasonable time. it was a pleasure I will return when I need to get my oil changed in two months. More

Let the Good Times Roll I recently leased a 2018 Escape at Tom Holzer Ford from Christine Scherrer. This is the 10th or 11th vehicle my family has leased from Tom Holzer & we I recently leased a 2018 Escape at Tom Holzer Ford from Christine Scherrer. This is the 10th or 11th vehicle my family has leased from Tom Holzer & we wouldn't go anywhere else. Christine makes everything as easy as possible explaning everything to me & showing me how to use everything that is new in this Escape that wasn't in the 2016 Escape that I leased from her. Christine always returns my calls or emails whenever I need anythinging. If anyone reads thes review I would recommend calling Christine Scherrer for a new Ford. More

Great experience! Will Kent was my salesmen he was very helpful and easy to work with. He brought the truck right to my house when I couldn’t make it because of work. A Will Kent was my salesmen he was very helpful and easy to work with. He brought the truck right to my house when I couldn’t make it because of work. Awesome customer service. More

Repeat Customer Brian Burke and Tom Holzer Ford are great! What more can I say? Brian is knowledgeable, accommodating, and always makes the car buying process a easy Brian Burke and Tom Holzer Ford are great! What more can I say? Brian is knowledgeable, accommodating, and always makes the car buying process a easy one. I purchased a truck from him in 2016, and now in 2018. Hopefully in another in 3 years I will be paying him another visit. Keep up the outstanding work! More

Excellent Service and Communication My first purchase from this dealership, and hopefully not my last. I bought my 2017 Focus ST from Will Kent just over two weeks ago. His attention to My first purchase from this dealership, and hopefully not my last. I bought my 2017 Focus ST from Will Kent just over two weeks ago. His attention to detail, willingness to help and communication are second to none. Even a few issues that were found with the vehicle during delivery were noted and addressed within a week. His commitment to his customers is beyond anything I've experienced at other dealers. The Sales Manager, Dean, also took extra time during the sale to talk with us and get us the best deal we could find. More

Responsive service from purchase start to finish I had bought my previous F150 from Christine back in 2009, my experience with the service and collision departments at Holzer Ford also made the decis I had bought my previous F150 from Christine back in 2009, my experience with the service and collision departments at Holzer Ford also made the decision to purchase my new truck there again a good decision. From the point I placed the order, during the wait, Christine kept me informed on status of the build. When it came time for delivery she made sure I had all the needed information to have every lined up to complete the purchase quickly with no drama. She made sure to go over the available options on the truck and the vehicle was ready, clean, gassed up and ready to go. I can't thank her enough, spent the next couple hours enjoying a good long drive in my new truck. More

Great service at Tom Holzer! I love doing business here. It’s a no pressure atmosphere where I will continue doing business! Everyone is so friendly and knowledgeable that I will I love doing business here. It’s a no pressure atmosphere where I will continue doing business! Everyone is so friendly and knowledgeable that I will recommend all my friends come for their vehicle needs! More

A good experience re-leasing a car Had a good experience picking up a new lease. Have always been happy with the service dept also. May not have released at this dealership if not for Had a good experience picking up a new lease. Have always been happy with the service dept also. May not have released at this dealership if not for the help from Perry and putting me in touch with Pam Spiker. More