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Serra Ford Rochester Hills

Rochester Hills, MI

4.9
1,330 Reviews
At Serra Ford Rochester Hills, we care deeply about giving our customers an enjoyable car-buying or -servicing experience. With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Stop by our Ford dealership in Rochester Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Walk into our Michigan Ford dealership anytime and you can expect to be assisted by a member of our Ford sales team within moments. The Serra Ford Rochester Hills sales professionals take pride in maintaining a friendly, no-pressure sales environment to ensure that our customers feel fully confident in their decision to lease or buy a new Ford or used vehicle. We also have experienced Ford service technicians on site to help keep your vehicle running like new, and if you'd like to make a repair on your own you can easily order OEM Ford parts through our parts center. Whether you're looking to buy a new Ford, a pre-owned Ford or a used vehicle of a different brand, our Ford sales team is sure they can match you with a vehicle that checks off every box on your list. At Serra Ford Rochester Hills, our first priority is the satisfaction of our customers, so come visit our Michigan Ford showroom to see how we can make your car-buying decision an enjoyable and stress-free experience.
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2890 South Rochester Road

Rochester Hills, MI

48307

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Showing 1,330 reviews

March 04, 2014

After coming back to Ford and this dealership, we have been with Sonny several years and for several cars. He has always made the process easy, likeable and professional and almost seamless from car to c More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Sock
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you!

February 26, 2014

Anastasia is by far THE BEST Car Sales person i have met in my life. Having shopped for quite a while at variety of other Ford and non-ford dealerships in the past, I was lucky to come across Anastasia @ Hu More

by Tolyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Savina
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again in the future!

January 30, 2014

I purchased a 2006 Mercury Mariner for my 18 year old daughter back in June. I bought the vehicle "as-is" after they already inspected the vehicle. I asked them if there was anything wrong with the vehic More

by john5705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Gorski - Salesman, Tom Gorski
Feb 12, 2014 -

Serra Ford Rochester Hills responded

Thank you for the input on your used vehicle purchase from last June. I was able to look into your transaction and just wanted to share some info regarding our inspection process and your purchase. We inspect each vehicle in order to make a determination as to how much work will be required in order for us to display it on our lot as a “certified” pre-owned vehicle. In some cases, the extent and cost of repairs outweigh the value of the vehicle and we stop the inspection/repair process. We either wholesale those units or allow those vehicles to be purchased “As Is”, which was the case with yours. With all “As Is” vehicles, we fully represent the status of the vehicle and suggest to customers that they take the vehicle under consideration to their own mechanic for an independent evaluation. We also have customers acknowledge and sign documents that the vehicle is being purchased “As Is” and that there can be no warranty provision. In the case of your transaction, all the proper documentation was completed and signed, including a form waiving your opportunity to complete an off-site inspection. In light of your concerns and our willingness to extend customer goodwill, we will be refunding your service diagnosis fee with our dealership.

January 23, 2014

After getting my last lease car from Huntington Ford I decided (foolishly) to shop around for my next car. After checking around at other area Ford dealerships I came running back to Huntington Ford. More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Savina
Mar 06, 2019 -

Serra Ford Rochester Hills responded

Thank you so much! We hope to see you again in the future!

December 03, 2013

Working with Anastasia on the new lease for the Escape was a pleasure. She made the whole process fro the first discussion to signing on the dotted line easy. She found exactly the car we wanted in a day More

by MathiasWarmbrunn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Savina
Mar 25, 2019 -

Serra Ford Rochester Hills responded

Thank you!

November 22, 2013

This is the second vehicle we have leased with Jim. He is very helpful and knows the Ford products very well. We have recommended him to many others and they too have gotten vehicles from him. More

by rebasona123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2019 -

Serra Ford Rochester Hills responded

Thank you!

November 21, 2013

Unlike the other dealerships I dealt with, the folks at Huntington were not pushy. I asked questions, they answered them. Nobody pestered me to come in and buy a vehicle. I like that. More

by Klazbah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Malouf, Anastasia Savina
Mar 25, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

November 15, 2013

Great dealership. From sales finance guy and service dept. Tonya Murray is excellent and very easy to work with through the whole sale experience. I have been to many dealerships and this will be mine f More

by F150 ecoboost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Murray , Tonya Murray
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

November 15, 2013

Everyone involved in the transaction were very friendly and helpful in making my decision to lease a new car a pleasant one. Awesome customer service. More

by PatriciaErin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tonya Murray
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you so much!

November 06, 2013

Reluctant to return to dealership for service, I contacted my selling dealer regarding the wear issue on my tires. Not only did I get an awesome price on 4 tires, I was informed of an updated part o More

by Token
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Weyers
Mar 29, 2019 -

Serra Ford Rochester Hills responded

Thank you very much!

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