Serra Ford Rochester Hills

The entire service expierence everytime I return to Huntington Ford in Rochester Hills Michigan is unlike any other dealer. Their sense of urgency for your saftey,time,expense, and over all well being Huntington Ford in Rochester Hills Michigan is unlike any other dealer. Their sense of urgency for your saftey,time,expense, and over all well being is 2nd to none. Each service advisor takes the time to listen to your concerns, for instance Matt Weyers listened to my long explanation of a transmission update on my 2010 Ford Fusion which unfortunately took to Elder Ford in Troy because of location to a work function, I was promised a ride to a location near Elder while they did the update to my Fusion, well apparently you have to track down the shuttle driver yourself at Elder, unsuccessfull, I walked to my destination, when I picked my car up later, the transmission was far worse than when I brought it in. I tried to explain to the service advisor my concerns about the changes in my shift pattern, his response to me (not knowing I was a former licensed mechanic in the state of Michigan before I recieved my Bachelors in Electrical Engineering) was that the new updates had to get used to my driving pattern. I stressed my concern that there was more to the changes in my transmission. I asked did anyone test drive or check for leaks ? He assured that evrything was done and sent me on my way. Well the next day the shifting appeared to be getting worse so I called Matt Weyers up at Huntington Ford,he looked up my information and explained I had rental car coverage on my plan,( which Shawn Burchi explained to me when I purchased my Fusion from her, I would not hesitate to look up Shawn on your next Lease or purchase) I had forgotten this until Matt explained my options. We all no having a safe reliable car is a must in the Metro Detroit area. So later that day Matt called with confimation of a rental car, I dropped off and picked up my rental in a matter of minutes ! The next day Matt called and updated me on the Fusion, he said " your fuild was extremely low, from a axel shaft seal that was leaking (You think Elder Ford would have caught this 2 days prior when they said they checked all theses things ! ). By the way the axel shaft & seal are recall items. Returned to drop off rental and pick up my Fusion, while waiting for the car to get washed and brought up, I stuck my head in Shawn Burchi's office to say hello, she asked if everything was ok ? before I could say anything my freshly cleaned Fusion was pulled up right outside her window. SO the only dilemas I have with Huntington is Buy or Lease LOL, and Shawn has all the knowledge for both and a outstanding service department behind her ! So thank you Huntington Ford you have a customer for life ! So after you buy or lease your car from Shawn Burchi, visit Matt, Meagen,or Greg in service and have no worries. Regards Happy Ford Fusion owner John Cribbs More

My experience with Huntington Ford was by far the best car buying experience I have had in many years. Christinia and Jim B. were very professional and provided execellent service. I had a unique situat car buying experience I have had in many years. Christinia and Jim B. were very professional and provided execellent service. I had a unique situatio and they were able to navigate throught my purchase without any issue. I would recommend Huntington Ford to anyone interested in purchases a car. Thank you Huntington Ford!!! More

when i first walked into the dearlership. i was greeted by tonya murray. i knew she was the salesperson i was going to work with since she had made her way from the other side of the room to come and ask m by tonya murray. i knew she was the salesperson i was going to work with since she had made her way from the other side of the room to come and ask me if i needed any help. i also wanted to thank tonya for making sure i cleaned out my trade in and that i didnt leave any cd's in the stereo. if i were to buy another ford. i would make sure i go back to tonya. thanks again tonya More

The engine light on my 2010 Ford Edge was illuminated on August 29, 2011. Feeling overwhelmed with needing to take my daughters to college I feared a long roadtrip with the engine light on. I called Hunting August 29, 2011. Feeling overwhelmed with needing to take my daughters to college I feared a long roadtrip with the engine light on. I called Huntington Ford Service Department and they agreed to look at my vehicle the same day. I shared my concerns about needing a car and I was assured that if my vehicle required extensive repairs they would provide me with a reliable vehicle to get my daughters to college. Fortunately, my vehicle was repaired promptly. In addition, the problem was 100% covered under the warranty. I appreciate that the service department did not try to sell or charge me for something I did not need. It was a pleasure to have a hassle-free experience with no out-of-pocket cost at the service department at Huntington Ford in Rochester Hills, MI. More

My husband and I were very pleased when we bought our car from Huntington Ford and our wonderful salesperson Shawn Burchi was friendly and helpful in the process. Shawn helped us narrow down all of the optio from Huntington Ford and our wonderful salesperson Shawn Burchi was friendly and helpful in the process. Shawn helped us narrow down all of the options that we wanted in our new car and found our new Explorer that same day for us. She was extremely knowledgeable and took us through everything in the car (including explaining Ford Sync) and getting us up to speed on all that our new Ford Explorer has to offer! I love my new car and would definitely revisit Shawn and Hungtington Ford for our next car! Lori Witz More

The people were able to work efficiently and make the trade-in and lease experience very painless, dare I say enjoyable. It is nice to see a dealership that still appreciates a customer. trade-in and lease experience very painless, dare I say enjoyable. It is nice to see a dealership that still appreciates a customer. More

After shopping at at least 12 dealerships, I found Huntington Ford to be friendly, easy to work with, attentive to what I wanted in a car, and made it easy to find exactly what I wanted. Tonya kept me Huntington Ford to be friendly, easy to work with, attentive to what I wanted in a car, and made it easy to find exactly what I wanted. Tonya kept me updated all the way through the leasing process and was always available for questions. I would definitely recommend this dealership to anyone who is shopping for a car. It was actually a very good experience. More

Mr. Kuszpit was very knowledgeable of the product he sold. Extremely helpful and friendly. He helped make my decision to by a Ford Fusion. I definitely would refer him to any friends/family that are sold. Extremely helpful and friendly. He helped make my decision to by a Ford Fusion. I definitely would refer him to any friends/family that are interested in buying a new/used car. Coach Mondoux More

Mr. Gary Kuszpit was very cordial and helped my wife and I get the 2011 flex we wanted exactly I also recommend a friend to see Gary Kuszpit in leasing a Ford Edge and my friend leased the Edge and was ve I get the 2011 flex we wanted exactly I also recommend a friend to see Gary Kuszpit in leasing a Ford Edge and my friend leased the Edge and was very happy with Gary's professionalism. More

I have had company cars for the last 7 years, and now I found myself at a juncture where it was time to buy a car of my own. I approached several dealerships, all looking for a suv, with decent gas milea found myself at a juncture where it was time to buy a car of my own. I approached several dealerships, all looking for a suv, with decent gas mileage, comfort, (hopefully "bells and whistles" that didn't cost an arm and a leg) and a price a I afford. As I worked my way around many different dealerships, I noticed that one person Tanya Murray was the most interested in what I was looking for, and customer service. So, needless to say, I had a great experience doing business at Huntington Ford with Tanya Murray. She is the reason, that I not only have a wonderful car that I love, (my Ford Escape ltd), but also the reason I will continue to do business with her going forward. In my opinion car dealerships and the salesman, have not been high on my list of trust. (sorry guys) When I walked in and met Tanya I really felt like she was working for me, and listening to me.....and it was true. She worked so hard, answering questions (and I had tons!), researching different options for me, and guiding me through the system. She was incredibly patient. I really grew to trust her, and would reccomend her to my friends and family. Even down to the night I picked up my car, she stayed with me (even though it was late and time to go home) and walked me through all the bells and whistles on the car and continued to stress that I could drive back in with any quesiton at all and she would help me out. Days later, she continued to make follow up calls to make sure all is well with my new car. Clearly she believes in customer service, which is a dying art these days! Tanya Murray in my opinion is one of the few car salesman that cares. I will look forward to doing business with her in the future! Cathy Rooney More