Serra Ford Rochester Hills - Service Center

Free brake inspection review - free of cost and sales pitch! Rear brakes on my Focus ST were making a rubbing sound so took it in for a free inspection with one of the their printed coupons. Matthew Weyers hand Rear brakes on my Focus ST were making a rubbing sound so took it in for a free inspection with one of the their printed coupons. Matthew Weyers handled the service and after front and rear inspection rang me to says that all was OK. Suggested there might be a temporary sticking but no caliper or rotor issues and no safety concern as after a short drive the pads did back off. He did tell me that there was some, but not significant wear to the pads and no issues with the rotor. He provided options for replacement if I wanted but was not insistent. A welcome relief as I have become accustomed to higher pressure sales for work or "well, it really needs . . . . blah blah blah". The inspection was genuinely free and the Oil Tech Josh Owen offered and took it for a wash before I picked it up. It's a some time since I visited this dealer for service and noticed that the glass screen that used to separate the payment desk from everyone has been removed! At the end of the day, I will be taking my car back there for services in future. More

Buyback Mark Tracey is a great guy! He worked with us and continued to stay in contact at all times! I appreciate that hard to find now a days! Mark Tracey is a great guy! He worked with us and continued to stay in contact at all times! I appreciate that hard to find now a days! More

1st time customer I WILL be back I stopped in for a tailgate issue with no appointment. Dan came out and walked around the truck with me. We got it written up and handled within an I stopped in for a tailgate issue with no appointment. Dan came out and walked around the truck with me. We got it written up and handled within an hour. I will make sure Huntington Ford is now my dealer for the future! More

Intelligent. Respectful. Listened. John listened to my need; it was a window that would not roll up; it was raining outside, and I had kids in the car that I needed to get to school.. John listened to my need; it was a window that would not roll up; it was raining outside, and I had kids in the car that I needed to get to school.. Because I needed to get the kids to school he came out and taped up my window and did a fabulous job. He was considerate. He was respectful And moved quickly. He considered the length of my drive and came up with a brilliant solution. He taped up my whole window. Now I can do what I need to do and get my car in when it's more convenient for me. Thank you John! More

Quick and Amazing Service I woke up to my Ford Escape not working. I had it towed into Huntington Ford. John Locher got my vehicle examined and repaired quickly. He kept in cle I woke up to my Ford Escape not working. I had it towed into Huntington Ford. John Locher got my vehicle examined and repaired quickly. He kept in clear communication with me the entire time. Thank you for your service! More

My Taurus runs great I just love Huntington Ford. Greg always takes such great care of me and my Taurus. I am an elderly lady and I can always trust Greg to make sure eve I just love Huntington Ford. Greg always takes such great care of me and my Taurus. I am an elderly lady and I can always trust Greg to make sure everything is perfect for me. And help me when I need it. Thank you Greg for all that you do for me. Happy New Year! More

Great and Quick Brought my car in for an oil change. They got me in quickly. They told me everything was acceptable with my battery and tires. I appreciated the last Brought my car in for an oil change. They got me in quickly. They told me everything was acceptable with my battery and tires. I appreciated the last minute walk in. John Locher in service was nice and informative. More

Huntington Service is always wonderful! I always bring my vehicles in for service and see Greg. I really like this department and the quality of work they provide. Greg is so friendly and al I always bring my vehicles in for service and see Greg. I really like this department and the quality of work they provide. Greg is so friendly and always helpful. I even bring in some non ford vehicles because I don't get treated this well anywhere else. Huntington Ford service is wonderful. Thanks for all that you do! Happy Holidays everyone! More

Excellent, Fast Service I brought my car in on 11/22 and it was diagnosed and repaired same day. I was informed throughout the process. Excellent service and I will be back I brought my car in on 11/22 and it was diagnosed and repaired same day. I was informed throughout the process. Excellent service and I will be back! Dan was fantastic. More

Great Service Brought in my 2015 Explorer for routine maintenance and warranty repair, Dan Sigler kept me updated throughout the day and did a great job!! I will Brought in my 2015 Explorer for routine maintenance and warranty repair, Dan Sigler kept me updated throughout the day and did a great job!! I will definitely be back!. More