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Serra Honda O'Fallon
O'Fallon, IL
267 Reviews
At Serra Honda O'Fallon, our MISSION is to provide a hospitable culture where employees and customers feel like our dealership is a place they want to be. We set ourselves apart from others by making sure every engagement is met with honesty and integrity while building brand loyalty. With great effort, through every interaction and transaction, we WILL be fair, transparent and enjoyable to work with.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 267 reviews
August 17, 2024
Very knowledgeable and knew the product. Seemed very honest. Good sense of humor and believable. Seemed very honest. Good sense of humor and believable. More
by Cvward
August 15, 2024
Atmosphere once I walked in Serra Honda felt so welcoming. Staff worked great together. Excellent customer service. I am a life long customer now. welcoming. Staff worked great together. Excellent customer service. I am a life long customer now. More
by darmacus.sumrall
Employees Worked With
Other Employees :
Shawn in finance great customer service, TJ Hurt
August 12, 2024
Phil helped me buy a new car for my son. He was helpful and friendly. The whole process was quick and painless. I have zero complaints! He was helpful and friendly. The whole process was quick and painless. I have zero complaints! More
by Mmakwing
August 10, 2024
Unfortunately we were not able to work out a deal. No fault to Phill tho! He did great work trying to get me the truck. Bank just didn't work out. Would definitely recommend phill and serra Honda! No fault to Phill tho! He did great work trying to get me the truck. Bank just didn't work out. Would definitely recommend phill and serra Honda! More
by zachary.cg.kelley
Employees Worked With
Phillip Schack
August 10, 2024
TJ made it pretty easy for me to get me my car and i definitely appreciate him! definitely appreciate him! More
by collin_vanmeter
August 03, 2024
Jose was so helpful, not pushy, and gave us the time we needed to think it over! If you're looking for a dealer/salesman, call him! It was a great experience, thanks to Jose! needed to think it over! If you're looking for a dealer/salesman, call him! It was a great experience, thanks to Jose! More
by Elizabeth
August 02, 2024
Dealership was clean, friendly, and well lit inside. Normally, it feels like walking into a hospital at most dealerships for me, but Honda Serra had good vibes to it. Working with Phillip was great and Normally, it feels like walking into a hospital at most dealerships for me, but Honda Serra had good vibes to it. Working with Phillip was great and he gave me a great deal on my Honda Accord. The only bad experience I had was the car was dead when going to test drive, but that was some other idiots fault who left the headlights on. Phillip quickly jumped the battery for me and even replaced it with a brand new one before I left. He also gave me and my wife free glizzys while we waited for the finance paperwork to finish. More
by GlizzyGladiator
Employees Worked With
Phillip Schack
