Serra Honda O'Fallon

Be very careful purchasing a used car from this place. I have had nothing but issues since I’ve done business with them. I bought my vehicle in 2021 with the best warranty package they offered and have ha I have had nothing but issues since I’ve done business with them. I bought my vehicle in 2021 with the best warranty package they offered and have had to have my truck serviced several times for the same issue that was under warranty that the mechanic claimed to fix. Now I’m finding out my warranty is outta time and they don’t wanna make right what was never corrected. My transmission ended up going out and they replaced it but from that point on they caused my truck to leak oil. My truck was not leaking oil prior to taking it to them and they said they would fix it. They claimed to have fixed it at mile marker 104,xxx but now I’m at 111,xxx and it has the exact same problem. I have all the paperwork in details but seeing as my warranty is outta time Chris the service manager wants to charge me out of pocket for a job that’s already been done by their mechanic that didn’t even last 10k miles and his excuse was the work was done the year prior. More

I want to commend Tarell Russell for being courteous, professional, and responsive in providing prompt service for my car maintenance. He has a positive vibe and approach to meeting customer's needs/conc professional, and responsive in providing prompt service for my car maintenance. He has a positive vibe and approach to meeting customer's needs/concerns! Job well done to his technician Cris Rivera! I am so thankful to these two! Keep up the good job Sir! More

Great dealership and T. j helped me out alot. Would definitely use this dealership again. They held a truck for to come look at since I was a few hours away. I had got screwe j helped me out alot. Would definitely use this dealership again. They held a truck for to come look at since I was a few hours away. I had got screwed over by a dealership not to far from there and T.j was just big help insuring me that it wouldn't happen with them. The truck was exactly what was post with a good deal. Thank you T.j More

TJ was super helpful and such nice guy in meeting our requirements. Thanks to TJ we got two new vehicles within a few months requirements. Thanks to TJ we got two new vehicles within a few months More

Very knowledgeable and knew the product. Seemed very honest. Good sense of humor and believable. Seemed very honest. Good sense of humor and believable. More

Atmosphere once I walked in Serra Honda felt so welcoming. Staff worked great together. Excellent customer service. I am a life long customer now. welcoming. Staff worked great together. Excellent customer service. I am a life long customer now. More

Phil helped me buy a new car for my son. He was helpful and friendly. The whole process was quick and painless. I have zero complaints! He was helpful and friendly. The whole process was quick and painless. I have zero complaints! More

Unfortunately we were not able to work out a deal. No fault to Phill tho! He did great work trying to get me the truck. Bank just didn't work out. Would definitely recommend phill and serra Honda! No fault to Phill tho! He did great work trying to get me the truck. Bank just didn't work out. Would definitely recommend phill and serra Honda! More

TJ made it pretty easy for me to get me my car and i definitely appreciate him! definitely appreciate him! More

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