Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Nissan
Birmingham, AL
1,960 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs.
Take the short, convenient drive to see what the "New" Serra Nissan is all about!
"At Serra Nissan, We Say Yes!!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,960 reviews
December 31, 2010
I went in to buy my first car in my own name. I saw they had a large selection of Altima's online and after talking with the internet manager i went in to see everything in person. From the time I walked in had a large selection of Altima's online and after talking with the internet manager i went in to see everything in person. From the time I walked in I was treated like a king everyone opened doors for me and greeted me even the internet and general sales managers... On top of that all the paperwork only took me 15 minutes. The only place that they didnt save me any time was when Brett brought the car back from the detail department. He spent over an hour pouring over all the details of the car teaching me how to use every feature and making sure i was comfortable with everything before I left. He even filled my new car up with premium gas not the cheap stuff... I would recomend Brett and all the crew at Serra Nissan to anyone I already have to a couple friends and I will be back soon with my Mom when she gets her new car... More
by bhrbsn
Employees Worked With
Brett, Debra, and Greg
Helpful December 30, 2010
I am a repeat customer. I let Larry McPherson know what kind of vehicle I wanted to purchase, what I could afford and he delivered. Very happy with my experience at Serra Nissan and have been for many yea kind of vehicle I wanted to purchase, what I could afford and he delivered. Very happy with my experience at Serra Nissan and have been for many years. Larry McPherson has always been very knowledgeable and attentive to me as a customer. More
by RParsons
Employees Worked With
Larry McPherson
December 15, 2010
This clean cut, friendly, young man took the time to help me pick the car that worked best for me. He made me feel at ease and explained everything as we went. He helped me get one that fit my price and st me pick the car that worked best for me. He made me feel at ease and explained everything as we went. He helped me get one that fit my price and style. He explained all the features on my car in detail and I felt very comfortable with my new ride when I drove off. Thanks so much to Serra Nissan and Brett Harbison, a most valuable employee. It was a great experience and I have already recommended him to several of my friends. More
by MarySilver
Employees Worked With
Brett Harbison
December 14, 2010
I have purchased two new trucks from Serra Nissan in the past two years. My most recent purchase was in September 2010. Overall, I had a great experience. I got exactly what I wanted in terms of the truc past two years. My most recent purchase was in September 2010. Overall, I had a great experience. I got exactly what I wanted in terms of the truck, color, and options, and the price was exactly what I was looking for. Serra Nissan also offered a great incentive package with my purchase. Debra Zeanah was extremely helpful with the incentives, and made sure that I was completely satisfied with my purchase. I highly recommend Debra and Serra Nissan for anyone looking to purchase a vehicle. More
by clmjr
Employees Worked With
Debra Zeanah and Doug Richardson
November 30, 2010
For a first time car buyer, I had a very comfortable & pleasant experience. I was provided with ample information and all of my concerns and questions were answered. I would recommend this dealership to a pleasant experience. I was provided with ample information and all of my concerns and questions were answered. I would recommend this dealership to anyone looking to purchase a vehicle from. Very honest and decent people. More
by jgalusha002
Employees Worked With
brian hall/debra zenah
November 23, 2010
They added an extended warrenty and gap insurance I didn't want to the car. Less than 24 hours later tried to tell me it could not be cancelled. After THREE MONTHS of arguing and near daily calls to didn't want to the car. Less than 24 hours later tried to tell me it could not be cancelled. After THREE MONTHS of arguing and near daily calls to EVERYONE who worked there I finally got reimbursed. Never, never again will I buy a car there. In talking to people after the fact I found out that this is not unusual. More
by CindyW03
Employees Worked With
Eventually I talked to everyone there because once they found out it was me on the phone again they refused to answer the phone.
November 16, 2010
Great people to deal with worked with me on my tradein and price on the new veichle.They have contacted me many times after the sell to make sure I'm happy with my new truck.I would recommend serra to any and price on the new veichle.They have contacted me many times after the sell to make sure I'm happy with my new truck.I would recommend serra to anyone in the market to buy a new veichle thanks again More
by David21
Employees Worked With
Gerald shepard,brian hill,Raheem burrell,debra zeanah
November 04, 2010
I was very happy w/ Brett Harbison and Daron they answered all my questions and were very nice! This was my 2nd car purchased from Nissan and I will be back!!! My salesman have made me a loyal custom answered all my questions and were very nice! This was my 2nd car purchased from Nissan and I will be back!!! My salesman have made me a loyal customer. They were both honest and fair and helped my understand the process and what I need to do in the future. They gave me options which was wonderful. Very nice, knowledgeable and Helpfull !! More
by April Mahaffey
Employees Worked With
Brett Harbison & Doron ?
June 01, 2010
I went to Serra Nissan THREE times looking to either buy a new Nissan Altima or a low mileage used Altima. Was kept waiting HOURS each time, last time they couldn't even find the key to the car I wanted to a new Nissan Altima or a low mileage used Altima. Was kept waiting HOURS each time, last time they couldn't even find the key to the car I wanted to drive and THEN was told that car was not available, that it should not have even been delivered to SERRA NISSA. They said they could try and FIND me a car, but it would be without the $2000 rebate which was originally offered to me. This was without a doubt the worse dealership I have EVER dealt with. Mike finally offered me double what my car was worth to come back - and I said, "No way." There ain't enough money to get me back there. Waited a week and then went to Jim Burke Buick - which was absolutely outstanding. I may have paid more than originally planned, but sometimes it's not just the car you are purchasing, but dealing with a reputable dealership with no scamming, and a desire to treat the customer right. More
by M J Maple
Employees Worked With
Mike (manager) and another young man I can't remember
October 20, 2008
Rod Hicks did an great job, This was my first new car in 8 years and Rod made it enjoyable. He was friendly, didn't pressure me, and didn't mind that I test drove 10 different models on 4 different occasio 8 years and Rod made it enjoyable. He was friendly, didn't pressure me, and didn't mind that I test drove 10 different models on 4 different occasions before making my decision. Thanks Rod and thanks to Serra Nissan! More
by carter1165
Employees Worked With
Rod Hicks
