Serra Nissan

We like our new car. However, there were to much pressure about selling the car. They did not inform us about what is optional or not. After buying, they forgot to clean However, there were to much pressure about selling the car. They did not inform us about what is optional or not. After buying, they forgot to clean the car. We had to purchase the detailing which took $200 but they paid $150 to us since they did not consider that the price they have from detailers is a price coming with multiple jobs not just one. More

Amanda and the service department were extremely efficient in servicing my car. I did not feel pressured and trusted the report was accurate. efficient in servicing my car. I did not feel pressured and trusted the report was accurate. More

He was very friendly polite and did very thing he could to ensure we left with a vehicle to ensure we left with a vehicle More

I have a fleet car. I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but anot I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but another car came later and pulled in the lane next to me, when the door opened, they pulled in first, because of an issue with my battery, my car would not start, there was one tech, he went to the other car first, and while he was being very socialable with that driver, I waited, once he was done, he come over, after I explained why I was there and that I had an appointment, he said ok, but talked with another customer before checking my appointment. I knew I would have to leave the car, I live about 10 mins from the dealership, there was no one there to give me a ride home. As I was walking home I received a text message from the dealership about my car, the message said to use this as a source of communication. Aaround 2pm, I hadn’t heard anything, I texted, no reply. I called, no one answered or called me back. This was Wednesday, the day before thanksgiving. I never received a call or an update the the text. On Friday, the day after Thanksgiving, I called, texted no answer. I called my fleet plan, I learned that they had received a call from the dealership, and was waiting for someone to approve the work order. After 2 hrs , still couldn’t get anyone from the dealership on the phone. I got a ride to the dealership, 3 techs where sitting at the desk, I explained why I was there… While there at the shop I called my fleet co. got the work approved. This was around 10am. Waited all day, couldn’t get anyone one the phone or text. Got a ride to the dealership, learned that my car was ready, they were waiting for payment. I was VERY disappointed with the lack of communication. More

The wait time was horrible. I got there at 730 didn’t leave til 1030 I got there at 730 didn’t leave til 1030 More

top notch service and great work. beyond appreciative of the entire staff for all of their help. beyond appreciative of the entire staff for all of their help. More

On this service I had 4 new tires installed and oil change & brake inspection. As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people w change & brake inspection. As usual Serra Nissan's service and parts departments were outstanding. I define 'outstanding' as professional people who do the job correctly, actually listen to the customer, friendly and courteous even when they are swamped with work and honest in their evaluation of my trucks service needs. Matt, Amanda, Courtney, Scott and the actual mechanics that do the work all meet my definition of 'OUTSTANDING'. This is why I drive 30 miles to get my Frontier serviced and why I will buy another Frontier from this Dealership in the future. It is the only time in my 57 years of owning a car/truck that I look forward to specific Dealership performing the servicing of my truck and I always drive away feeling great without any stress. Thank You, Richard Glover More

Great service but the communication after you drop off your car isn’t that great. your car isn’t that great. More

Prompt, professional and courteous. Serra Issac service department did what I asked in a reasonable amount of time. Would recommend to everyone. Serra Issac service department did what I asked in a reasonable amount of time. Would recommend to everyone. More

It was not bad. I did not deal with Curtis. The was some issues with the finance department I did not deal with Curtis. The was some issues with the finance department More