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Serra Nissan - Service Center

Birmingham, AL

4.5
1,680 Reviews

1,680 Reviews of Serra Nissan - Service Center

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May 27, 2025

The customer service is not on par. The nicest person we dealt with was the lady who followed up after service was not performed due to not being able to duplicate the issue. I would no More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dragon Zheng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ziggy, Dylan, lady out in service bay.
May 29, 2025 -

Serra Nissan responded

We are very sorry to hear about your recent experience with our service center. We would like to understand more about your experience and how we can improve, and we encourage you to give us a call at 205-856-2544 so we can work towards a resolution.

May 25, 2025

Great experience! Serra Nissan service department was professional, knowledgeable and efficient. It was a much better experience than Benton. We will definitely contin More

by Ginger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Serra Nissan responded

Ginger, thank you so much for your glowing review of our service center - it is greatly appreciated! We thank you for choosing our team for your vehicle's service, as well as allowing us to earn your time and business. We look forward to serving you in the future for any service or sales needs!

May 25, 2025

They were very good and professional and it didn't take a very long time for my services . More

by MBGOUSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Serra Nissan responded

Thank you for your great review about your recent service visit! We are very glad to have served you, and we thank you for your trust in our team for your vehicle's service needs. We hope we can continue to serve you in the future as well!

May 22, 2025

I’m very happy with my new tires - not only did I get a great price for a full set, an alignment, and the installation, but my car drives so smooth and is back to handling really well! More

by lindseygbutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Serra Nissan responded

Thank you for your great review, we are so glad you had a great experience with our service center! We greatly appreciate your time and business spent with us, and we hope to continue to serve you for all your future vehicle needs!

May 16, 2025

Sold me a car that they new had problems and didn't even tell me about .. the trunk want open.. hasn't since I got the car.. tried to take it back up to dealership to try to get them to fix it the week afte More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Muhihu
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025

Been having my vehicle serviced there since new and haven’t had any problems or issues More

by Walter67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Serra Nissan responded

Thank you for your positive review of our service center! We appreciate you continually choosing our team at Serra Nissan, and we value you as a member of the Serra family! We look forward to serving you for any future vehicle needs!

May 12, 2025

Nice place Nice place to wait. Free water was offered. Wasn't asked to look at cars.... More

by jrvett
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
May 13, 2025 -

Serra Nissan responded

Thank you for your great 5-star review, and thank you for choosing our team at Serra Nissan for your vehicle's service! We greatly appreciate your time, and we hope that we can continue to earn your business for any future vehicle needs.

May 09, 2025

I only visited the service department. I can’t make an opinion on the dealership. More

by PETEISBELL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Serra Nissan responded

Thank you for your 5-star review, Pete! We appreciate your time with us in the service center and thank you for your trust in our team regarding your vehicle's service. We hope that you will come back and see us for your next service as well!

May 07, 2025

Service was quick, courteous, and performed well. Everything was clean and in great condition when I got my car back More

by lindseygbutz
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
May 09, 2025 -

Serra Nissan responded

Thank you for your great review! We are so glad that you chose Serra Nissan for your vehicle's service, and we appreciate your time and business spent with us. We hope to serve you again in the future as well!

May 02, 2025

The staff was really nice. The person that helped me kept me updated on my car and also gave me good suggestions about my car. More

by jfletcher_89
Recommend Dealer
Yes
May 05, 2025 -

Serra Nissan responded

Thank you so much for highlighting our staff, and for choosing Serra Nissan for your vehicle's service! We greatly appreciate your time and business, and we hope that we can continue to serve you in the future!

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