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Serra Nissan - Service Center

Birmingham, AL

4.5
1,687 Reviews

1,687 Reviews of Serra Nissan - Service Center

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June 19, 2025

It was great and quick! Drew was great and efficient Great job I always have a great experience with Serra Nissan More

by bmax3923
Recommend Dealer
Yes
Employees Worked With
Drew
Jun 20, 2025 -

Serra Nissan responded

Thank you for a great review regarding your recent service visit! We greatly appreciate the opportunity to serve you, and we look forward to the next time we are able to help you with future vehicle needs!

June 19, 2025

Serra Nissan is easy to make an appointment for auto service and easy to change if necessary.. More

by douglowe257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Serra Nissan responded

Thank you for your great review, and for choosing our team at Serra Nissan for your vehicle's service! We are grateful for the opportunity to serve you, and we hope you will continue to choose us for any future vehicle needs.

June 18, 2025

The workers fixed our problem quickly & had reasonable price when they discovered a nail in tire-they patched it preventing me from having to buy a new tire More

by Roywillwrite
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
Jun 19, 2025 -

Serra Nissan responded

Thank you for a great review regarding your recent service visit! We are very glad to hear about your great experience, and we thank you for your trust in our team here at Serra Nissan. We hope that we can continue to serve you for any future vehicle needs as well!

June 12, 2025

Great service. Mr Curtis is a great manager and will do anything for his customers! Bryan in the used car department is also great! More

by Kayla Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dragon Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Serra Nissan responded

Thank you for your 5-star review! We are grateful to have had the opportunity to serve you, and are glad to hear about your great experience with our service center. We hope to earn your time and business in the future as well!

June 08, 2025

Everything was done professionally and Ashley was very courteous and kind. Thank you Serra Nissan. More

by HAWKINSC16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Serra Nissan responded

Thank you for your great review highlighting one of our great service advisors! We are grateful to have served you and earned your time and business here at Serra Nissan! We hope that you will continue to choose our team for all your future service or sales needs.

June 03, 2025

My appt was Monday 1:30 PM. The vehicle was towed in for $249 out of pocket plus Allstate Roadside used 3 x total (2 jumps @ my home. No loaner vehicle available for Tuesday VA More

by kdkhanboler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier & Ms. Mary (main phones) were awesome responsive and kind. Professional.
Jun 05, 2025 -

Serra Nissan responded

We are sorry to hear about your recent service experience. Quality service and communication are top priorities to us, and we would like the opportunity to learn more about your experience. We encourage you to call us at 205-856-2544 and ask for Dylan so we can work towards a resolution.

June 02, 2025

The maintenance guy did a wonderful job with taking care of my Armada and he was very polite. More

by Williamcalhoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Serra Nissan responded

Thank you for your excellent review regarding your recent service visit! We greatly appreciate you choosing Serra Nissan and trusting our team with your vehicle's needs, and we're glad to hear everything went well. We look forward to serving you in the future for any further service or sales needs!

May 27, 2025

The customer service is not on par. The nicest person we dealt with was the lady who followed up after service was not performed due to not being able to duplicate the issue. I would no More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dragon Zheng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ziggy, Dylan, lady out in service bay.
May 29, 2025 -

Serra Nissan responded

We are very sorry to hear about your recent experience with our service center. We would like to understand more about your experience and how we can improve, and we encourage you to give us a call at 205-856-2544 so we can work towards a resolution.

May 25, 2025

Great experience! Serra Nissan service department was professional, knowledgeable and efficient. It was a much better experience than Benton. We will definitely contin More

by Ginger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Serra Nissan responded

Ginger, thank you so much for your glowing review of our service center - it is greatly appreciated! We thank you for choosing our team for your vehicle's service, as well as allowing us to earn your time and business. We look forward to serving you in the future for any service or sales needs!

May 25, 2025

They were very good and professional and it didn't take a very long time for my services . More

by MBGOUSBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Serra Nissan responded

Thank you for your great review about your recent service visit! We are very glad to have served you, and we thank you for your trust in our team for your vehicle's service needs. We hope we can continue to serve you in the future as well!

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