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Serra Toyota

Birmingham, AL

4.8
2,782 Reviews

1300 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,782 reviews

May 28, 2020

Tony was a huge blessing! He was kind and made every bit of this process fun. Everyone isn’t he dealership was welcoming and made the environment exciting. More

by Sydneyfjeter
Recommend Dealer
Yes
Employees Worked With
Tony Evans, 5 stars!!, Shannon Twitty
May 29, 2020 -

Serra Toyota responded

Sydney, thank you for taking the time to share your outstanding experience with Tony and our team. We appreciate the positive feedback, and we are looking forward to seeing you in the future.

May 27, 2020

Josh wood and hunter was the best.all of your could learn from them. Melany was very professional all three a Ten. That k you More

by Pj
Recommend Dealer
Yes
Employees Worked With
Matt Patterson
May 28, 2020 -

Serra Toyota responded

Thank you for the kind review. We truly appreciate the feedback. Our team was happy to assist you.

May 25, 2020

Outstanding The representative Vanderrick long was very professional and offered expertise service. He made it so easy to make this transition so smooth, He is More

by cjm3228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Hickman, VanDerrik Long
May 26, 2020 -

Serra Toyota responded

Thank you for taking the time to share your outstanding experience with VanDerrick and Brett. We can’t wait to share your compliments with our team. It was a pleasure working with you. We hope to see you in the future.

May 24, 2020

I truly appreciate this car dealership. I like to thank Mitch for always giving me excellent customer service everytime I come here and making sure everything is good with my car. Thank you again. More

by charneemccall
Recommend Dealer
Yes
Employees Worked With
Mitchell Kelley
May 25, 2020 -

Serra Toyota responded

Mitch will be really happy to know of your review and thanks for him. Let us know if we can help you with anything else. We are here for you.

May 22, 2020

In September 2019 I purchased a Lifetime Battery at your dealership. Had to call AAA to jump me off 5/14/20. Insisted I left something on to run battery down. Service men don’t know their products. When you More

by Campis
Recommend Dealer
No
Employees Worked With
Don’t know who unless his name on ticket
May 23, 2020 -

Serra Toyota responded

Hello, I am concerned to learn about your disappointment regarding our Service Department. We appreciate your feedback and would like the chance to discuss your concerns. Please feel free to reach out to me at your own convenience. I look forward to connecting with you. Best, Meghan Barnes Customer Relations Manager (205) 838-4400

May 21, 2020

Used Car Purchase Great experience buying used car from Derrick at Serra Toyota! Definitely recommend ! Contacted online and followed up with texts, and then closed th More

by adayhunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick
May 22, 2020 -

Serra Toyota responded

Hello, thank you for the excellent review. We're glad to hear Derrick has given you exceptional service. Let us know if there is anything else we can help you with.

May 20, 2020

Car maintenance The tech asked me what I needed. Made an appointment he should know! Ok....don’t know why it won’t let me submit. Abc More

by pachill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the names. ..the tech never said his name., Gary Wilson
May 21, 2020 -

Serra Toyota responded

Hi Pachill, thank you for your feedback. It was a pleasure working with you. We look forward to working with you again.

May 16, 2020

My experience was great! Josh Richie did very well in helping me to find a new car with little stress on me. He made sure I would be able to afford a 4Runner. More

by anbonds44
Recommend Dealer
Yes
Employees Worked With
Brett Hickman, Chris McDaniel, Josh Richie
May 17, 2020 -

Serra Toyota responded

Thank you so much for taking the time to share your great experience working with Josh. Congratulations on your 4Runner. Please feel free to reach out if we can assist with anything else. We wish you happy driving.

May 16, 2020

It was easy to make an appointment and they were prompt and on time.the service went quickly and they did what was necessary and sufficient as expected when I dropped off the car.They answered questions. More

by Simon
Recommend Dealer
Yes
Employees Worked With
josh, Matt Patterson, David VanDusen
May 17, 2020 -

Serra Toyota responded

Simon, Thank you so much for sharing your thoughts about the services provided. We are happy to know that everything went smoothly as expected. Let us know if we can do anything else. We welcome you again if you'd like any further assistance.

May 14, 2020

Hunter was very professional and courteous. He kept me informed on the status of my vehicle while it was being serviced and informed me of future services and repairs to my vehicle. More

by HMiller4ua
Recommend Dealer
Yes
Employees Worked With
Hunter Parker
May 15, 2020 -

Serra Toyota responded

Miller, thank you for taking the time to share your professional and courteous experience with Hunter. We're glad you' re satisfied with your repairs. Please don't hesitate to reach out in the future if you need any further auto-related assistance.

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