Serra Toyota of Decatur

As far as car purchasing goes, I have no problem recommending this dealership to anyone who’s looking to purchase a new vehicle or or a certified pre owned used vehicle. The staff is kind, courteous recommending this dealership to anyone who’s looking to purchase a new vehicle or or a certified pre owned used vehicle. The staff is kind, courteous and respectful all around by helping you get into the vehicle you want. However, where I think this place lacks is in the service department. Recently I visited here for a routine oil maintenance change to be performed on my vehicle and I arrived at 10:30. I had no idea that I wouldn’t be leaving from there until 1:30….To add, when I got back in my vehicle there were grease marks all along the interior door and steering wheel from whichever mechanic had wrenched on it. Out of sheer respect for the customer, the person working on the car for said individual shouldn’t have to worry about their reflection of the company if they truly value their work that is applied to customers cars but clearly I don’t think that’s the case here. Overall, this place needs to do better in how they treat customers vehicles and develop faster methods while still being very efficient in the work they do and provide because not everyone can afford to be stuck at a dealership for three hours on a Saturday and no one should be forced to wait that long anywhere especially when it’s somewhere like this place who’s reputation is what makes or breaks the business. Do better. More

I scheduled a 65000 mile service appointment for my 2022 Camry. As soon as I arrived the intake process began and my vehicle was taken into the service area. Ms Smiley, my service representative, kept me ap Camry. As soon as I arrived the intake process began and my vehicle was taken into the service area. Ms Smiley, my service representative, kept me apprised of the progress and let me know when my vehicle service was complete. She and the rest of the personnel with whom I interacted were pleasant, professional, and helpful. it’s one of the reasons I continue to have my vehicle serviced at Serra of Decatur. More

George was awesome and so helpful. I wouldn’t buy a car with anyone else! I wouldn’t buy a car with anyone else! More

Easy online scheduler. Excellent reception, service rep, and technician. Excellent waiting area. Will return for next scheduled service (with other family Toyota car and Excellent reception, service rep, and technician. Excellent waiting area. Will return for next scheduled service (with other family Toyota car and truck). More

I bought a 2020 RAV4 and shortly after, my Dad bought a '21. I take my car for all services to Serra Toyota in Decatur AL, even though I live out of state. '21. I take my car for all services to Serra Toyota in Decatur AL, even though I live out of state. More

Serra Toyota of Decatur was amazing! Sway was the best helped me and my family get in a car! They were very professional and worked tirelessly to help us out! Sway was the best helped me and my family get in a car! They were very professional and worked tirelessly to help us out! More

George Jones is an Excellent Salesman to work with! He is kind and caring and does his best to find exactly what you are looking for. He is always our go-to salesman! He is kind and caring and does his best to find exactly what you are looking for. He is always our go-to salesman! More

CASEY WAS THE BEST HANDS DOWN 10/10. I drive 30 minutes away not knowing if I were going to be driving off in something. I left with a 2026 no miles. I drive 30 minutes away not knowing if I were going to be driving off in something. I left with a 2026 no miles. More

Wes at Serra Toyota was beyond helpful and knowledgeable. He wanted what the customer wanted and went above and beyond to achieve that goal. Highly recommend anyone wanting new or used to seek Wes Willingha He wanted what the customer wanted and went above and beyond to achieve that goal. Highly recommend anyone wanting new or used to seek Wes Willingham in Decatur Alabama Serra Toyota. More

Excellent customer service with a nice fully loaded lobby area. Thank you for the transparency through the duration of the service. area. Thank you for the transparency through the duration of the service. More