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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
April 07, 2022
Serra Kia Trussville always goes above and beyond. All of the staff are super friendly and they always make sure my car and I are taken care of! All of the staff are super friendly and they always make sure my car and I are taken care of! More
by rmarieknight
Verified CustomerEmployees Worked With
Frankie Vance, Clint Wright
April 05, 2022
My car was recalled for air bags, my letter said it would take 1 to 2 hours to fix. I'm handicap and can't get around to well. The lady from behind the desk met me at my car took my keys and sent me inside. take 1 to 2 hours to fix. I'm handicap and can't get around to well. The lady from behind the desk met me at my car took my keys and sent me inside. She was very nice and helpful and pleasant. It only took half an hour to fix. Should I need help with my car, I would have no problem bringing it back to Kia on Main St. Thank you, Joyce Sievers More
by joycedsievers
Employees Worked With
David Price
April 01, 2022
Very hard to get on the phone to schedule the next step of oil consumption test which is required by Kia for a Kia issue on vehicle. Becoming very hard and inconvenient to deal with this issue for the oil of oil consumption test which is required by Kia for a Kia issue on vehicle. Becoming very hard and inconvenient to deal with this issue for the oil usage issue on my auto. Starting to regret buying this auto. More
by alicia.teague
Employees Worked With
Frankie Vance
March 29, 2022
They promised to have some issues fixed on my car, it’s been almost 2 months of run around and still nothing is fixed. They will not set me up an appointment. They have asked me to come down there 4 times been almost 2 months of run around and still nothing is fixed. They will not set me up an appointment. They have asked me to come down there 4 times and still nothing has been done. I am tired, I want my car fixed. I was also called a liar by my salesman. Enough is enough More
by MEJO052113
Employees Worked With
March 29, 2022
Car damaged when I got there and got no answer if the were going to fix it. A customer or sales person ran into something and damaged the front cowl and the plastic wheel wells were both broken of the c were going to fix it. A customer or sales person ran into something and damaged the front cowl and the plastic wheel wells were both broken of the clips and screws More
by michaelu110
Employees Worked With
Vernon Marable
March 29, 2022
Sold me a truck and next day having motor issues. Felt way to pressured and feel like I was sold a poor vehicle the dealer was trying to get rid of Felt way to pressured and feel like I was sold a poor vehicle the dealer was trying to get rid of More
by A.thacker4383
Employees Worked With
