Serra Trussville Kia

Terrible sold me an bad car and didn't try to make things fair.They all liars from credit manager to GM Clint and also they don't give a xxxx. fair.They all liars from credit manager to GM Clint and also they don't give a xxxx. More

To tell you how much I like this place I have purchased multiple cars within a two week period. The staff is always friendly and willing to go that extra mile to make you happy. Buying a car can be rough o multiple cars within a two week period. The staff is always friendly and willing to go that extra mile to make you happy. Buying a car can be rough or frustrating at times but the culture of Serra Kia is to help no matter what. If you come here just know you are in good hands. More

Great customer service!! My daughter loves her car. It is was a pleasure doing business with Serra Kia! was a pleasure doing business with Serra Kia! More

Clean helpful fast the car's need someone one to check them out when they get there. A: service, B: missing parts of the car's them out when they get there. A: service, B: missing parts of the car's More

Be aware and AVOID this dealership at all cost. Absolutely no commitment for customer satisfaction. All words, but absolutely NO actions.. I had an agreement to deliver a new Carnival SX prestige Absolutely no commitment for customer satisfaction. All words, but absolutely NO actions.. I had an agreement to deliver a new Carnival SX prestige on trailer but they instead drove it and put 200 miles on a BRAND NEW vehicle. To make it even worse, the driver stated that he hit some object in transit causing an exterior damage to the vehicle but the dealership would not do a thing to remedy it. Wait, did I say that it's supposed to be a brand new car? Instead, told me that they would pay for damage repair if I take it to the nearest KIA dealership. (By the way, the earliest appointment time available is 2 months from now) Wait, Why am I chasing around to get this damage fixed on a brand NEW vehicle that was not even my fault to begin with? I'd expect the dealership to take a full responsibility and fix the situation but clearly they've shown no intention/willingness to rectify the situation and satisfy their "VERY UNHAPPY" customer. Yes, I've agreed to cancel the contract and they are now taking back the vehicle and driving across the states just so that they can put it back in their lot hoping to sell it as a used vehicle to their next customer. Maybe next time I should ask them if I could borrow their brand new vehicle and take it for a spin and return it with some damage and say "Sorry, sometime accident happens and I gotta go, but send me the bill and I will pay for it later" How would that make you feel? I can't believe that I am even giving them one star. (Google wouldn't let me post this unless I give 1 star) More

The staff was so wonderful and helpful. Thank y’all so much for your help! much for your help! More

After a horrible buying experience, trusssville Kia made things right and I am very satisfied things right and I am very satisfied More

Very helpful And they make sure you leave off the lot with a car that same day. with a car that same day. More

They scheduled an appointment to handle three Kia Soul Recalls and then didn’t have all the parts when delivered. I was advised to just bring it back on the next oil change. Forget the fact that I paid Recalls and then didn’t have all the parts when delivered. I was advised to just bring it back on the next oil change. Forget the fact that I paid to Uber to and from the dealership. What should have been free now cost me $50 and I have to bring it back. More