Serra Trussville Kia

Things were promised when purchased vehicle that at this time have not been made good on. I was given writing that new tires would be put on and odometer paperwork corrected. Neither had been done. time have not been made good on. I was given writing that new tires would be put on and odometer paperwork corrected. Neither had been done. More

Finance department did a good job didn’t do what they said they would do within a month the rear axle brake caliper broke and I contacted service department and was told it would take a month to be repai said they would do within a month the rear axle brake caliper broke and I contacted service department and was told it would take a month to be repaired. I am paying for a warranty and have to work every day so I need the vehicle.Had to pay $1400.00 dollars out of pocket for the repairs. Also when I bought the truck the antenna was broken off salesman told me to bring it back and the service department would repair it.They said they would order the part and call me when it came in never heard from them. We have bought cars from Serra before. More

I was told that they do not have loaner cars while my car was being fixed. I was without a car for over 6 weeks was being fixed. I was without a car for over 6 weeks More

I test drove a 2014 Jeep and wanted my husband to test drive it the next day and they requested I put a $500 hold on the vehicle and they would return it if the vehicle was not purchased or they would put drive it the next day and they requested I put a $500 hold on the vehicle and they would return it if the vehicle was not purchased or they would put this amount towards my down payment, if we decided to purchase. My husband came and test drove the vehicle and it was unsafe to drive. I was then told the finance manager was not in to call back for the refund of my $500. I have emailed and called with no response and no refund. It has been over 2 weeks. Now I am having to drive an hour back down there to speak to someone in person and also been in contact with my bank to see if they can reverse the charge. More

We love the Telluride that we purchased at Sera KIA recently. Ashley did a great job. He was very knowledgeable and took the time to explain everything. Also think that we got a fair price for our tra recently. Ashley did a great job. He was very knowledgeable and took the time to explain everything. Also think that we got a fair price for our trade in. More

Everybody was very professional and very kind, especially Mr. Jjimenez. The entire process took no time at all. We would definitely return and recommend to others. Mr. Jjimenez. The entire process took no time at all. We would definitely return and recommend to others. More

Salesman Ashley Adcock was willing to say anything to make his sale without backing it up and when held accountable for what he offered got openly mad and had a tantrum, throwing car keys on his desk. We make his sale without backing it up and when held accountable for what he offered got openly mad and had a tantrum, throwing car keys on his desk. We looked at a used vehicle and had some issues we wanted taking care of and after three attempts the dealership still failed to take care of all the issues and everyone seemed to have a finger to point at someone else. I plan to buy another vehicle soon but will never visit this dealership again and would suggest that no one else does either! More

Love coming there, always go over and beyond to get me what I need! They listen and always get the perfect car! Thank you guys! what I need! They listen and always get the perfect car! Thank you guys! More

The buying of the car went smoothly, the problem started when I went to get a tag for my car. They did not give me the title of my car in all the paper work at closing and when I call them to inquire about when I went to get a tag for my car. They did not give me the title of my car in all the paper work at closing and when I call them to inquire about it, no one was helpful to point me to the right direction . More

The whole buying process was easy and painless. Now after I bought the vehicle from them getting a tag is becoming a nightmare. It's been a month and my tag office still hasn't received the info for my vehic I bought the vehicle from them getting a tag is becoming a nightmare. It's been a month and my tag office still hasn't received the info for my vehicle and I've contacted my salesmen through text and email and the finance guy that I gave my tag offices info to. Neither responded. I don't like leaving bad reviews but it's been a month I've waited long enough. I'm tired of being pulled over cause georgia requires license plate stickers on the tag and alabama doesn't. And no return contact from either member is unessary and unprofessional More