Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,379 reviews
June 19, 2021
Thank you very much you have made my visit pleasant Servic was great Facility is great I would recommend this facility to everyone Thank you very much again Servic was great Facility is great I would recommend this facility to everyone Thank you very much again More
by mm.anaheim
Verified CustomerEmployees Worked With
Frankie Vance, Chris Margetts, David Price
June 18, 2021
Thank you for good services you have done lately And Thank you for good services you have done lately And especially thank to Mr. Bill about service and good communication and following up . Integrity Thank you for good services you have done lately And especially thank to Mr. Bill about service and good communication and following up . Integrity and honesty More
by Jamal midani
Employees Worked With
Bill
June 18, 2021
Great experience!! Went in meet Johnathan and told hom what I was looking to spend he looked up a few vehicles and he nailed it. what I was looking to spend he looked up a few vehicles and he nailed it. More
by Kellyheathe
Employees Worked With
June 17, 2021
I love this place they took care of me . The staff is friendly and professional and Frankie the service manager is a stand up guy. friendly and professional and Frankie the service manager is a stand up guy. More
by roderickking
June 16, 2021
Could have gone faster but that seems to be intentional in this industry. Service was exceptional. Now I’m filling in words for a required minimum smh in this industry. Service was exceptional. Now I’m filling in words for a required minimum smh More
by devndecker
June 15, 2021
Was pleased with service. Very polite and professional employees. Wait time was less than expected. Will bring my vehicle back again for service and maintenance. employees. Wait time was less than expected. Will bring my vehicle back again for service and maintenance. More
by HondaGirl0
Employees Worked With
Bill Wood
June 12, 2021
Outstanding customer service, and note they were working on my BMW! I am 100% satisfied, and they make me want to buy a Kia. Great business. on my BMW! I am 100% satisfied, and they make me want to buy a Kia. Great business. More
by mph
June 10, 2021
I have always had a great service experience here. They are always so friendly and professional. The work is completed timely and properly. I would recommend Trussville Kia to anyone. are always so friendly and professional. The work is completed timely and properly. I would recommend Trussville Kia to anyone. More
by gcspinks14
Employees Worked With
Frankie Vance
June 09, 2021
I always receive excellent service when I visit Kia-Trussville. Mr. Frankie Vance is the service specialist that I deal with most often. I have observed him treat each customer with courtesy and Kia-Trussville. Mr. Frankie Vance is the service specialist that I deal with most often. I have observed him treat each customer with courtesy and respect. He is always amenable to explaining maintenance procedures, costs and options available to you! He possesses an outstanding customer service attitude. More
by marguerite35215
Employees Worked With
Mr. William Wood possesses an outstanding customer service attitude!, Frankie Vance
June 07, 2021
Always cordial and professional. Throughly covers all service requirements. Completed service work in a timely manner even though I rarely have set appointment. Customer lounge is always clean and well s service requirements. Completed service work in a timely manner even though I rarely have set appointment. Customer lounge is always clean and well stocked. Makes visits painless and pleasant experience. More
by fcalma
Employees Worked With
Bill Woods, Frankie Vance
