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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
Verified Customer
May 25, 2020
Darin was great as always. He fixed my car and everything is good. I appreciate what he does and the work he performs. He has been fair on pricing everything is good. I appreciate what he does and the work he performs. He has been fair on pricing More
by Dave b
Employees Worked With
May 25, 2020
Great service,show me service department,kept me updated,gave me recommendations on services,offered me services walked to my car,explained everything that was done updated,gave me recommendations on services,offered me services walked to my car,explained everything that was done More
by kortene36
Employees Worked With
Frankie Vance
May 25, 2020
My experience with the sales person Johnathon was excellent however the cleaning of the car was awful. Only one side of the windshield was cleaned and there were dark spots and a scratch on the drive excellent however the cleaning of the car was awful. Only one side of the windshield was cleaned and there were dark spots and a scratch on the drivers side of the car. This was supposed to be a new car More
by Laria Summerville
May 23, 2020
I was worried about my truck not running like it was. Serra put my mind at ease. I am very satisfied with what they told me. Thanks Serra Kia. Serra put my mind at ease. I am very satisfied with what they told me. Thanks Serra Kia. More
by gwenthelynb
May 22, 2020
Worked with me on a trade-in for a SUV. At first I was going to wait because the car payment was a little bit high, but the supervisor came in and help me with a SUV that was affordable. going to wait because the car payment was a little bit high, but the supervisor came in and help me with a SUV that was affordable. More
by jessicaminniedavis
May 22, 2020
Friendly atmosphere. Very prompt and courteous Don’t remember reps last name but was very helpful also offered discount coupons. Would recommend to others for sales as well as service remember reps last name but was very helpful also offered discount coupons. Would recommend to others for sales as well as service More
by Devnlo6
Employees Worked With
Bill
May 21, 2020
Nice location friendly people..everyone that helped me were very informative.i found the car I was interested in. Thankyou I'm happy with my new 2020 kia soul! were very informative.i found the car I was interested in. Thankyou I'm happy with my new 2020 kia soul! More
by prinzessintatt
Employees Worked With
Timothy "TJ" Higginbotham, Ross Dzabraev
May 21, 2020
They were just great people all the way around great customer service and very patient very respectful and they are some hard worker they get the job done customer service and very patient very respectful and they are some hard worker they get the job done More
by jacquicegoodman37
