Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,379 reviews
May 07, 2020
Great experience even with everything going on now. Min word count killed the review experience. I wanna just say good job. Good job. Count complete word count killed the review experience. I wanna just say good job. Good job. Count complete More
by Felkamlor
Verified CustomerEmployees Worked With
Not listed
May 06, 2020
I was pleased with the fast online credit approval. The test drive included some freeway driving which is great. This is the third KIA I’ve bought. test drive included some freeway driving which is great. This is the third KIA I’ve bought. More
by LH
May 06, 2020
Frankie the service manager is always so courteous. He always make sure that I have a comfortable wait. Everyone is so nice and the wait area is always so clean and pleasant. always make sure that I have a comfortable wait. Everyone is so nice and the wait area is always so clean and pleasant. More
by Bobbieanne
Employees Worked With
Frankie Vance
May 06, 2020
It was super clean all the employees were super nice and well mannered people. They told us we’re everything was and told us to sit and enjoy some relaxing time while our car was being fixed. One bad thing well mannered people. They told us we’re everything was and told us to sit and enjoy some relaxing time while our car was being fixed. One bad thing though every time we go they NEVER offer us a car that we could rent to like go and eat while the car is being serviced. More
by crystal.ibarra478
Employees Worked With
Frankie Vance
May 05, 2020
Frankie was very helpful and very informative about the whole process. He explained everything very throughout. The maintenance on my car was done in a very efficient time. whole process. He explained everything very throughout. The maintenance on my car was done in a very efficient time. More
by ERICJULMYRICK
Employees Worked With
Frankie Vance
May 05, 2020
The staff at Kia of Trussville, AL. were very hospitable, the work was done fast and they were precise! Frankie Vance you’re the best keep up the great work hospitable, the work was done fast and they were precise! Frankie Vance you’re the best keep up the great work More
by Wendymckiiney
May 05, 2020
Amazing and personal service! I found this dealership during my car search. Even though I didn't buy from them(didn't have what i was looking for), they impressed me so much during I found this dealership during my car search. Even though I didn't buy from them(didn't have what i was looking for), they impressed me so much during the buying process that I returned to them for my service work! More
by Tkdpal
Employees Worked With
Frankie Vance
May 04, 2020
Their service was nice and price were unmatched really enjoyed buying a new car. I was so thankful they to time to really get to know me. enjoyed buying a new car. I was so thankful they to time to really get to know me. More
by danieljbrown6180@gmail.com
Employees Worked With
Ms.Belinda, Frankie Vance, Ross Dzabraev
May 04, 2020
They are simply amazing super nice!!!! Every time I called Frankie was always super patient with me. They got me into a loner car quickly. I recommend them 100 percent!!!!! called Frankie was always super patient with me. They got me into a loner car quickly. I recommend them 100 percent!!!!! More
by roxyraye18
Employees Worked With
Frankie Vance
