Serra Trussville Kia

Great customer service I received a very good service experience from the service coordinator, shop mgr, etc. when I took my car in for service. It only took about 2 hours! I received a very good service experience from the service coordinator, shop mgr, etc. when I took my car in for service. It only took about 2 hours! More

Excellent sales lady Rachel in Trussville was wonderful They are just great people. Rachel greated us at the door. She toom her time with us we never felt rushed. Everyone was friendly. I would go there aga They are just great people. Rachel greated us at the door. She toom her time with us we never felt rushed. Everyone was friendly. I would go there again. More

Customer Service My car needed more services done than what I came in for. Therefore, service had to be rescheduled. Jessica in service department was very helpful and My car needed more services done than what I came in for. Therefore, service had to be rescheduled. Jessica in service department was very helpful and pleasant. More

Spectacular service Frankie was awesome arranging my car for maintenance services. No up sale on services not needed and listened to any concerns about my car. Will be ba Frankie was awesome arranging my car for maintenance services. No up sale on services not needed and listened to any concerns about my car. Will be back. More

Did what they said they would do. Jessica handled it like a professional and the service department did a job well done. Took the car in for some recalls and they handled it great. I Jessica handled it like a professional and the service department did a job well done. Took the car in for some recalls and they handled it great. I also own a Hyundai Sonata with some of the same recalls and had to take it to Serra Hyundai And well let’s just say they are rip offs told a story about what was in the car and tried to push a repair of 400.00 that I remedied in ten minutes. For eleven dollars. Very dishonest. More

great experience. Jessica is always friendly, nice and professional. She always makes sure that she understands the reason I am there. The last time I was there was for Jessica is always friendly, nice and professional. She always makes sure that she understands the reason I am there. The last time I was there was for a recall. I wasn't there very long at all. The waiting area is also nice. More

Oil change I love taking my car to Kia! Frankie was so attentive to my car maintenance needs and was very friendly! I look forward to doing business with this Gr I love taking my car to Kia! Frankie was so attentive to my car maintenance needs and was very friendly! I look forward to doing business with this Great staff in the near future! More

Awesome customer service My overall experience at the dealership is very good. The staff in the service department are friendly and answer your concerns. I’m not completely sa My overall experience at the dealership is very good. The staff in the service department are friendly and answer your concerns. I’m not completely satisfied with my brake job but I’m confident the dealership will make it right. More

The Management & Sales Department Rocks! The Management & Sales Department gets an A rating. Luke Willis and Johnathan Jimenez were very professional and accommodating. The department th The Management & Sales Department gets an A rating. Luke Willis and Johnathan Jimenez were very professional and accommodating. The department that does the car details (cleaning) I will give a D rating. More

Great service . Friendly service. Above and beyond in the service Went in for an oil change and tire rotation in which they found a nail in my tire. Since I had t . Friendly service. Above and beyond in the service Went in for an oil change and tire rotation in which they found a nail in my tire. Since I had to wait they gave me a coupon which gave me the fix d tire for free! More