Serra Trussville Kia

Best Buying Experience Ever Best experience I've ever has a car dealership. Kevin did everything he could to help me and they all listened to what I wanted instead of trying to Best experience I've ever has a car dealership. Kevin did everything he could to help me and they all listened to what I wanted instead of trying to come at me with figures they knew I couldn't afford. I will definitely be back if I choose to buy another car. They seriously made my car buying experience wonderful and were easily the best people I've ever dealt with. More

Won't honor online pricing Isaiah Grayson was great but the rest couldn't do simple math! We drove over 2 hours after taking off work after verifying car was there and setting a Isaiah Grayson was great but the rest couldn't do simple math! We drove over 2 hours after taking off work after verifying car was there and setting an appointment. So after jacking us around for 2 days and 2 hours in the dealership and trying to sale us the car we came for, for $3500 more because "you add the rebate back to the sale price" they miraculously realize after they figured out we werent idiots that they sold that car last night. The finance, management, internet sales and whoever else couldn't get the math are a joke! They tried to pull one over on us because they probably priced something wrong. Im sure the car is hide in the back because they didn't want to honor their online price! More

Everyone was awesome I highly recommend them! They are all very friendly. I had the pleasure to work with Isaiah. I recommend him as well. He found me exactly the car I wa I highly recommend them! They are all very friendly. I had the pleasure to work with Isaiah. I recommend him as well. He found me exactly the car I wanted and the finance team worked majic and made it all come together. Love my new car! 😀👍🏻?????????? More

Great so far Serra seems to be doing whatever is necessary to upgrade their name. I was skeptical at first but was pleasantly surprised at how much they were will Serra seems to be doing whatever is necessary to upgrade their name. I was skeptical at first but was pleasantly surprised at how much they were willing to work, how understanding they were of what you actually wanted instead of what they wanted to sell you, how great the warranty is. I worked with Isiah Grayson and he was incredible. He made the experience painless. I'm hopeful their service department will be just as reliable and diligent. Four stars instead of five because I'm waiting to see if service is as good. More

Review on Isaih Grayson My overall experience with Mr. Grayson was great. He helped a lot and gave me a great deal on my Kia. And stayed professional the whole time. The ma My overall experience with Mr. Grayson was great. He helped a lot and gave me a great deal on my Kia. And stayed professional the whole time. The manager, Raja Assaf, on the other hand was rude and very unhelpful but Mr. Grayson had helped as much as he could on his pay grade. I would defiantly recommend people to go to him for a car! More

Couteous and Attentive Service Ashley Garrett was exemplary in managing the acquisition of our 2016 Toyota. We highly recommend her for listening and responsiveness in getting the Ashley Garrett was exemplary in managing the acquisition of our 2016 Toyota. We highly recommend her for listening and responsiveness in getting the job done! More

Pricing Games Cars and prices are advertised online and quoted over the phone. But when you arrive at the dealership, suddenly the price changes. Beware of pricin Cars and prices are advertised online and quoted over the phone. But when you arrive at the dealership, suddenly the price changes. Beware of pricing. More