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Serra Volkswagen
Birmingham, AL
1,383 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,383 reviews
August 21, 2025
I had a great and wonderful experience with serra they were very nice and detailed about the issue I was having with my car. were very nice and detailed about the issue I was having with my car. More
by lakeithadunham
Verified Customer
August 21, 2025
Angel was great. Had an answer to every question I had along the way! Everyone was polite and helpful Had an answer to every question I had along the way! Everyone was polite and helpful More
by sipeslee
Employees Worked With
August 16, 2025
I was satisfied with my visit, the service was very well and I was attended very quickly. and I was attended very quickly. More
by meritabravo1234
August 14, 2025
They were nice, but we left there with more problems than we came in with. we came in with. More
by lcwilson0131
Employees Worked With
August 13, 2025
These guys are awesome. I want to especially give a huge shout out to Carlos and Zach for helping me get the ride I needed for a reasonable price. As a first time buyer, I h I want to especially give a huge shout out to Carlos and Zach for helping me get the ride I needed for a reasonable price. As a first time buyer, I honestly didn't expect the process to be as smooth and easy as it was. But Serra Nissan made it happen. Thanks again, guys! More
by bcpowder35004
Employees Worked With
Carlos
August 09, 2025
They do not tell you upfront unless you ask that they do not do battery testing with the multi point. Also, on the report it does not indicate what the tread depth is on tires or what level your brakes are not do battery testing with the multi point. Also, on the report it does not indicate what the tread depth is on tires or what level your brakes are at only say "OK". Seems things have gone down in the service department or someone just isn't doing a complete job. More
by Kylie
Employees Worked With
August 09, 2025
Very polite and efficient greeted with a smile. Complete staff at dealership polite and professional Complete staff at dealership polite and professional More
by barbarafordd1948
Employees Worked With
August 09, 2025
Customer service is always good. Car has had a great service check. Fluids are all filled up. Car has had a great service check. Fluids are all filled up. More
by NO1CINDY
Employees Worked With
August 07, 2025
Nice staff at serra and they try to help fix issues that come up ,so overall they don't a good job come up ,so overall they don't a good job More
by cllonghorn
