Serra Volkswagen

Overall experience is above and beyond! Everyone was excellent and made you feel comfortable without as the pressure to purchase. They made sure your needs are met excellent and made you feel comfortable without as the pressure to purchase. They made sure your needs are met More

Everything I experienced there was amazing. Everyone was friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleas friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleasant day. Thank You For Your Service!!! More

Outstanding Customer Service The sales person was very informative, and made sure we understood the entire process. He provided information and did not over sell the vehicle. We a The sales person was very informative, and made sure we understood the entire process. He provided information and did not over sell the vehicle. We are very pleased with our overall experience. More

Reason for visit was poor new car prep by dealer. Tires had 48# and shock clips not removed! Thus problems and trip to dealer required had 48# and shock clips not removed! Thus problems and trip to dealer required More

My experience was top notch. The sales agent and the financial agent were equally helpful. If 5 stars us the maximum, I give 6. Recommend? YES financial agent were equally helpful. If 5 stars us the maximum, I give 6. Recommend? YES More

I’m a new VW owner and took it to Serra VW for warrant work. They did an excellent job. Car smelled like antifreeze onlyissue work. They did an excellent job. Car smelled like antifreeze onlyissue More

As always, my car wasn't reset so now every time I get into my car I have warning signals binging at me. How do I know for sure that work was done ! My "oil change now" light still comes on. The sticker t into my car I have warning signals binging at me. How do I know for sure that work was done ! My "oil change now" light still comes on. The sticker to show when my next oil change wasn't removed. I'm going to have to find a different place to get the work done. More

I went in had one person ahead of me got my oil changed and a recall to the back camera fixed. It only took about an hour and a recall to the back camera fixed. It only took about an hour More

I think the people that work at this dealership really cares about the customer and wanting a customer to be happy and want the customer to feel appreciate it and that they are at the top of the list when cares about the customer and wanting a customer to be happy and want the customer to feel appreciate it and that they are at the top of the list when I come in the doors. They want to give me the best deal and you don’t feel pressured to purchase anything. It’s just nice to go to a dealership where people really care about you. More

Fast service comprehensive diagnostics. Waiting area was not stocked and coffee machine was very dirty. I would love to be a part of the facility management team to help correct 😉 not stocked and coffee machine was very dirty. I would love to be a part of the facility management team to help correct 😉 More