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Serra Volkswagen
Birmingham, AL
1,360 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,360 reviews
February 03, 2020
Work was completed on time and done under warranty with zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. zero hassel. Kori was a big help and kept me up to date on what was happening with my jetta. More
by Cwojdula89
Verified Customer
January 31, 2020
Serra VW have consistently given me good service on my car, time and time again. They are courteous and professional. I would recommend them highly car, time and time again. They are courteous and professional. I would recommend them highly More
by aaronhsullivan72
Employees Worked With
January 29, 2020
I had a very good experience this time at Serra Nissan.. I will definantly recommend them to the next person. I really appreciate the customer service. I will definantly recommend them to the next person. I really appreciate the customer service. More
by taneshalewis77
January 28, 2020
Everything I experienced there was amazing. Everyone was friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleas friendly, courteous and professional people. The service to my car was shorter that I anticipated, which made the time to visit to Birmingham a pleasant day. Thank You For Your Service!!! More
by lmrl_04
Employees Worked With
Other Employees :
Claire,Chris, Kori Green, Brian Thompson, Kyle Towner, Stephanie Ayala, Angie Hester
January 28, 2020
Overall experience is above and beyond! Everyone was excellent and made you feel comfortable without as the pressure to purchase. They made sure your needs are met excellent and made you feel comfortable without as the pressure to purchase. They made sure your needs are met More
by Dennisking40
Employees Worked With
Other Employees :
Kyle Towner, Stephanie Ayala, Angie Hester
January 27, 2020
Outstanding Customer Service The sales person was very informative, and made sure we understood the entire process. He provided information and did not over sell the vehicle. We a The sales person was very informative, and made sure we understood the entire process. He provided information and did not over sell the vehicle. We are very pleased with our overall experience. More
by wnmoutry
January 23, 2020
My experience was top notch. The sales agent and the financial agent were equally helpful. If 5 stars us the maximum, I give 6. Recommend? YES financial agent were equally helpful. If 5 stars us the maximum, I give 6. Recommend? YES More
by mclean.alex01
