Serra Volkswagen

Came in for recall notice. Very prompt and out quickly Came in for recall work. Had a scheduled appointment and was completed quickly and waited less than a hour. Very nice and professional to me and every Came in for recall work. Had a scheduled appointment and was completed quickly and waited less than a hour. Very nice and professional to me and everyone. More

Oil change Good customer service, everyone was nice . They got me in and out at a good timing . They made sure I had everything I needed. They checked to see if Good customer service, everyone was nice . They got me in and out at a good timing . They made sure I had everything I needed. They checked to see if I needed anything while I was waiting More

Fast friendly service who go beyond to help customers I had lost my key lock and had a bad tire .I had called many tire shops and taken to several with no help .When I called they got me in right away .An I had lost my key lock and had a bad tire .I had called many tire shops and taken to several with no help .When I called they got me in right away .And even after breaking their own key tool they still were able to do what others couldn’t and even mounted my tire . Very friendly caring folks and tech s are pros at what they do .Ive never carried anything to a dealer before now but after my experience I’ll be going back Thanks service department for all you help a true five star team. More

Serra service review I had a good experience with Serra service. Will use them again. Unlike royal va in hoover. Their communication was awful. Kori was great to wor I had a good experience with Serra service. Will use them again. Unlike royal va in hoover. Their communication was awful. Kori was great to work with. Maxine also. More

Outstanding Service I loved the customer service was excellent! I would highly recommend the service to people! I was definitely impressed with the timing & hospitality o I loved the customer service was excellent! I would highly recommend the service to people! I was definitely impressed with the timing & hospitality of service. More

Recall Service Staff was very friendly. Free coffee and bottled water. Comfortable lounge with TV although limited channels. There is nothing close by so don't come Staff was very friendly. Free coffee and bottled water. Comfortable lounge with TV although limited channels. There is nothing close by so don't come hungry unless you like vending machine snacks. More

Service & professionalism The service was prompt and professional. The attendant greeted me with a smile and made me feel appreciated. The service was completed in a timely man The service was prompt and professional. The attendant greeted me with a smile and made me feel appreciated. The service was completed in a timely manner. More

My experience was fast and informative. My experience was quick, to the point, and informative. I had just gotten off work from a 12 hour shift and I wasn't there long at all. The staff is My experience was quick, to the point, and informative. I had just gotten off work from a 12 hour shift and I wasn't there long at all. The staff is always friendly. More

Oil Change on “CeCil” - my cars name Good job. Quick and effective. Please consider updating customer waiting are! Furniture is atrocious and worn out! It is a small area and needs a ne Good job. Quick and effective. Please consider updating customer waiting are! Furniture is atrocious and worn out! It is a small area and needs a new redo!! More

Wreck VW Did a great job !! This is when we really need help! Just wish we lived closer. Sorry that the insurance Company took repair out our hands and scrap t Did a great job !! This is when we really need help! Just wish we lived closer. Sorry that the insurance Company took repair out our hands and scrap the car. More