Serra Volkswagen

My experience with Serra was wonderful I got there at 7 the guy named Matt was there I asked him if I had to have a Oil change and tire rotation would they be finished by 9 he told me yes and they were he the guy named Matt was there I asked him if I had to have a Oil change and tire rotation would they be finished by 9 he told me yes and they were he was so nice I always love coming here they are always so nice matt is always the same very nice person More

Great services provided they told me everything that they were doing word from word even broke it down to me love it I will be back soon were doing word from word even broke it down to me love it I will be back soon More

This is the best dealership I've ever done business with! They are friendly and very courteous, willing to help with any questions or problems I may ask. As well as professional service in a timely manner! T They are friendly and very courteous, willing to help with any questions or problems I may ask. As well as professional service in a timely manner! They are great! More

I feel that I was taken care and my needs were met. Look forward to coming back to this dealership in the future. Thank again. forward to coming back to this dealership in the future. Thank again. More

I learned about serra through an advertisement I had spent the better half of Friday at another dealership left disappointed they could not offer me the deal or payment that I needed so on Saturday spent the better half of Friday at another dealership left disappointed they could not offer me the deal or payment that I needed so on Saturday I called serra told them what I needed gave them some basic info they told me to come down around 12noon they could put me in a car and th is exactly what the did I really appreciated everyone of the staff they all we warm caring and professional great experiences I sent my friends down and they were able to get her on a car the same day thank you serra staff More

I was very please with the work and the service. John in the service department did an excellent job answering questions and making sure I received my car in a timely manner. the service department did an excellent job answering questions and making sure I received my car in a timely manner. More

Everything was easy and simple from the first phone call when I did my online application to the signing of my paperwork. I couldn’t have had a better group of nice, helpful, polite and professional people when I did my online application to the signing of my paperwork. I couldn’t have had a better group of nice, helpful, polite and professional people and this was the best car buying experience EVER. More

I was looking to trade in my vehicle and had been communicating with Taylor. I arrived at Volkswagen and saw him upset. I have purchased phones from him when he worked at metro and T-Mobile. I know T communicating with Taylor. I arrived at Volkswagen and saw him upset. I have purchased phones from him when he worked at metro and T-Mobile. I know Taylor's character and it is very rare to see him that upset. He saw me and was polite and he didn't know I saw him upset. I asked him what was wrong and He informed me that he purchased a vehicle and the dealership refused to fix it. I feel very uncomfortable purchasing a vehicle from this dealership. If a sales man is treated that badly I can only imagine what they would do to me. I don't recommend Serra Volkswagen to anyone. More

A very callous, aloof, dispassionate dealership So from the very beginning this has been nothing short of heartache and a nightmare from this dealership until the end of the deal. This dealership is So from the very beginning this has been nothing short of heartache and a nightmare from this dealership until the end of the deal. This dealership is very unorganized and seem to be very entitled to sales as if there are not other dealerships that are offering top notch cx service, they call themselves fixing what was messed up to only have it end in one of my keys to the car I’VE PURCHASED held (supposedly) because they haven’t received funding from the bank and the girl Kacey loud and over talking me, I guess to fast talk the conversation to an end... (So I’ve left with an entire vehicle and 1 key) and have to wait on my extra. The excuses this dealership comes up with is beyond me for the level of professionalism they are SUPPOSED to have. To have had to be subjected to the very aloof treatment from this group of individuals that represent Tony Serra are doing him a HUGE disservice and I feel like I’ve missed out on the customer service I deserve dealing with this group! I most definitely will be referring everyone that looks to me for shopping advice to Jim Burke or ANYWHERE other than Serra Nissan This is not the place if you want an experience other than one that signifies your business is not important or worthy! More

car inspection great service, fair pricing, great staff. the whole experience was great. one minor thing I was there for 8 hours. It took some time to get the parts great service, fair pricing, great staff. the whole experience was great. one minor thing I was there for 8 hours. It took some time to get the parts needed to complete the rear brake job More